Field Claims Specialist II, National Catastrophe Property - Personal Lines (Metro Texas - Austin/DFW/Houston/San Antonio)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Preferred location: Ideal candidate will be located near a Texas major metropolitan area - Austin, Houston, Dallas-Ft. Worth, or San Antonio

This is a field-based role on the National Catastrophe Response Team. Catastrophe duty is a requirement of the role and candidates must be available to work 12 hour days, 7 days a week. Candidates must be available for extensive travel to catastrophe environments throughout the entire US. When not on CAT, associates may work standard Mon-Fri business hours.

Ideal candidates will have:

• Prior insurance field/property claims handling or adjusting experience
• Proficiency with Xactimate
• Prior estimate writing experience
• Ability to handle claims of varying complexity from start to finish
• Prior experience working in on site in a catastrophe environment
• Ability to carry a ladder and climb a roof
• Strong customer service competency
• Strong written and verbal communication skills.

Benefits include: Medical, Dental, Vision, 401k with company match, company-paid pension plan, paid time off, holidays and more.

(Internal use only) Compensation grade: E3

Earned Rest Days

An associate that completes a 21-consecutive day CAT duty tour is eligible for:

• Three Earned Rest Days, to be taken during the next three business days following the

completion of the tour. Full or partial travel day(s) to and from the CAT site will not count

toward Earned Rest Days. Associates are not expected to work during their Earned Rest Days.

Earned Rest Days are not available to retirees or associates working a 6:1 or 5:2 schedule.

• In rare cases when catastrophe volume dictates, modification to the above may be needed to

meet customer or business needs. Leadership will work with associates to manage Earned Rest

Days in those situations.

• For California associates or associates assigned to California job codes/job titles, Earned Rest

Days will be handled consistent with state law. Home visits will be at the discretion of

leadership.

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a National Catastrophe (NATCAT) Field Claims Specialist primarily supporting our Personal Lines (PL) business, you'll investigate and resolve moderate to severe property damage claims by phone.

Job Description

Key Responsibilities:

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.

• Maintains current knowledge of local industry repair procedures and local market pricing.

• Submits severe incident reports, reinsurance reports and other information to claims management as needed.

• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or pre