Director of Outlets (Food & Beverage) - InterContinental Houston

JOB OVERVIEW:

As Director of Outlets, you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

 

DUTIES AND RESPONSIBILITIES:

Financial 

• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labor costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled securely

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive – linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – making sure you maintain a high level of guest satisfaction
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met.

Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
• Make sure food and drinks are secure and stored safely – always keep stock replenished to minimise waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty.

 

ACCOUNTABILITY

This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquets and convention facilities. Oversees multiple managers and supervisors.

 

QUALIFICATION AND REQUIREMENTS

• Bachelor’s degree / high education qualification / equivalent in Hotel Management, culinary arts, or related field
• 4+ years’ related experience, including management experience
• Must speak local language
• Must obtain certifications or permits as required by local governmental agencies.

 

 

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The annual pay rate for this Exempt role is $75,000. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including,