Commercial Account Coordinator II (Union) (Manheim)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Lot Operations Specialist II (Union)

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Standard Union

Job Description

Job Responsibilities:

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 
• Review and update condition report; approve and audit vehicle repair report. 
• Walk vehicles while inspecting and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.
• Place work orders.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. 
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and zone administrators to ensure appropriate scanning and organization of account vehicles. 
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field.
• Basic computer skills required. 

Work Shift:

• Monday - Friday
• 7:00am - 3:30pm

Preferred:

• Ability to drive vehicles with standard and automatic transmission. 
• Ability to provide good customer service and multi-task.
• Knowledge with mechanical repairs and condition report writing preferred.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.

Physical Requirements:

• Constantly required to enter and exit vehicles. 
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk, and hear. 
• Frequently required to stoop, kneel, crouch, bend, squat and climb, and sit for periods of time.  Ability to lift 1-30 pounds.
• Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.

Work Environment:

• Frequent exposure to outdoor weather conditions.
• Moderate noise level.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by