Manager, Partner Business Operations

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

LivePerson is seeking a highly analytical and collaborative Partner Business Operations Manager to support the operational excellence of our Partner Always go-to-market strategy. Reporting to the Vice President of GTM Strategy, Strategic Operations, and Sales Acceleration, this role will work closely with the SVP of Global Partnerships to deliver data-driven insights, optimize processes, and drive strategic planning for LivePerson’s partner ecosystem. The ideal candidate will have a strong background in data analytics, Salesforce, Power BI, and operational execution.

You will: 

1. Partner Data and Analytics Support:
• Provide partner-specific data insights, reporting, and dashboards to track performance, partner contributions, and revenue impact.
• Analyze trends, identify growth opportunities, and develop actionable recommendations for improving partner engagement and outcomes.
2. Forecasting and Insights:
• Support partner forecasting processes, ensuring accurate and timely data to inform decision-making and business planning.
• Create predictive models to assess partner revenue potential and growth scenarios.
3. Tool Evaluation and Implementation:
• Evaluate, recommend, and implement tools to support partner operations, streamline workflows, and enhance the Partner Always go-to-market strategy.
• Ensure seamless integration of partner-related tools with existing systems (e.g., Salesforce, Power BI, Gong).
4. Strategic Planning and QBR Support:
• Collaborate with the SVP of Global Partnerships on strategic initiatives, including the preparation and execution of quarterly business reviews (QBRs).
• Develop and maintain partner performance scorecards, strategic dashboards, and executive summaries for leadership alignment.
5. Operational Support:
• Oversee run-the-business support for partner operations, ensuring alignment between partner processes and sales workflows.
• Remove friction points between sales and partner processes to improve collaboration and efficiency.
6. Collaboration and Cross-Functional Alignment:
• Partner with Global Partnerships, Sales, Marketing, Revenue Operations, and Customer Success teams to ensure partner operational strategies align with overall business goals.
• Act as the primary point of contact for operational needs and issues related to partner programs.
7. Process Optimization:
• Continuously refine and optimize partner operations processes to enhance scalability and effectiveness.
• Identify and implement process improvements to reduce inefficiencies and increase partner satisfaction.

You have:

• Experience:
• 5+ years of experience in business operations, partner/channel operations, or sales operations, preferably in SaaS or technology industries.
• Proven ability to work with large datasets and deliver actionable insights.
• Experience with partner/channel operations in a global organization.
• Familiarity with partner-focused go-to-market strategies and best practices.
• Strong project management skills with a track record of driving operational improvements.
• Technical Skills:
• Expertise in Salesforce and Power BI is required.
• Proficiency in data analysis tools (e.g., Excel, Google Sheets) and experience with CRM platforms.
• Familiarity with partner ecosystems, partner tools, and channel management platforms is a plus.
• Analytical and Problem-Solving Skills:
• Exceptional analytic