Client Program Coordinator, Steritech

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For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

 

The Client Program Coordinator position is a client facing role that supports both our external and internal clients. Client Program Coordinators are involved with every step of the client journey from implementation to back office program management ensuring client data is correct, clean, and updated in all systems. They partner with the account management team, planning team, and operations to consistently provide the highest quality of support to all parties involved. 

Key Performance Indicators 

Diff Report

E/L Date Report

Invalid Date Report

Announcement Report 

 

Principal Duties and Responsibilities

• Provide field administrative support to our specialists performing third party audits

• Communicate with our clients on program updates and notify them of upcoming assessments including the execution of client announcements

• Proactively identify potential issues or service misses. Work to resolve (or escalate) disputes in a timely fashion.

• Manage client buffers, round generation, impact fees, and other service parameters according to the terms established in the statement of work

• Ensure accuracy of all client data including invoicing

• Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations

• Collaborate with Client Program Leads, the Operations team, and others within the business to provide world class service to Brand Standards clients

• Identify and analyze opportunities for client program improvements both internally and externally. 

• Track reassessments within work order management system to ensure dates for current services are not in violation 

• Build and maintain client hierarchies and OnBrand site management

• Create new Services per client request

• Collaborates with all teams in our business - sales, account management, scheduling, logistics, technical standards, quality, and billing

CANDIDATE SUMMARY

Required Experience

• One year of client implementation experience

• One year of work order management systems experience

• Advanced Excel skills

 

Required Leadership Traits and Characteristics

• Must demonstrate ability to communicate well, both verbally and in writing.

• Strong process orientation with the ability to both create sustainable/repeatable business processes and hold others accountable to deliver through those processes

• Ability to build strong relationships at all levels and across all organizational boundaries

• Demonstrated ability to live and operate within our values of service, relationships and teamwork

Formal Education, Qualifications or Training

• Associates Degree in Business Administration or related field

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program w