Customer Quality Manager - Aftermarket

Customer Quality Manager, Aftermarket US/CA

What you will do

Primary liaison for Aftermarket customer specific requests on battery quality.  Provide leadership in addressing key customer concerns by utilizing appropriate problem-solving methods with effective supporting documentation and results.  Facilitate customer change management and communication requirements.  Provide over-site on product qualifications ensuring customer expectations are properly captured and submissions comply with expectations.  Conduct business with customers in professional manner that facilitates customer experience and establishes goodwill with customer teams.   Position will mentor and training direct reports, plant Quality teams and headquarter personnel in quality tool usage and drive quality culture throughout organization.

How you will do it

• Be the “go to” person for Aftermarket customer quality requests and facilitate timely customer responses. 
• Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue.
• Work with plants and cross functional teams in generations of presentations required for customer report outs.    
• Support problem solving initiatives. Provide technical and quality expertise to support commercial team in quality and warranty risk mitigation
• Coordinate cross functional efforts and provide internal direction to ensure timely completion of assignments.
• Facilitate customer communications that effectively represent Clarios direction ensuring Clarios cross function alignment.
• Provide internal visibility and facilitate resolution of customer quality and warranty concerns
• Facilitate implementation of consistent plant read across actions including BBP / CA standardization.
• Verify customer submission packages meet customer expectations and are correctly formatted in advance of customer submissions.
• Support scheduling and customer on-site visit /audits of manufacturing process as well as point of contact for scheduling customer meetings and Clarios plant / lab visits.
• Provide guidance, follow up and assistance to Mfg. Plants by Regional team, while developing actions and reports for Customer and Leadership in MKE.​
• Regional Team Project Leader for QA initiatives developing and clarifying evaluation methods to verify improvement or correction of QA related issues​ (Scrap reduction, New Product Introduction, CX initiatives)

What we look for

Required

• University Degree in Engineering or foreign equivalent, technical degree or related experience. 
• 5+ years of experience in customer support / communication role demonstrating effective customer skills in all areas of communications.
• 5+ years of experience in Automotive, Automotive Systems, Electrical or Battery Systems.
• Travel expectation is approximately 40% of time between Milwaukee and other Clarios sites (US and Mexico)

Preferred

• Knowledgeable in program launch processes and CSR.
• Proficient in Excel, Power point, Program Manager.

What we do here

Our Florence, South Carolina distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We have been here since 2007 and now employ more than 285 people and operate six days per week. We are actively involved in our local community and received the United Way Campaign Excellence Award annually since 2015. Our employees also support the American Heart Association.  

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at