Req ID: 343760 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a ServiceNow Business Process Consultant - US Remote Position 

 

NTT DATA is seeking a highly motivated and experienced ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

 

Day to Day / Job Functions

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
• Business Analysis
• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Develop and maintain end-to-end process flows and gap analyses to support solution design.
• Prepare and execute test plans, facilitate UAT, and support go-live activities.
• Lead client training sessions and create user-friendly job aids to support platform adoption.
• Client Engagement & Delivery Support
• Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
• Collaborate with project leadership to ensure alignment between business goals and technical solutions.

 

Required Qualifications:

• 6+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 6+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• 6+ years experience leading client workshops and translate business needs into actionable solutions.
• 6+ years experience with Agile methodologies and experience supporting Scrum teams.

 

Required ServiceNow Certifications:

• CSA, at least 1 CIS-(any)

 

Preferred Experience:

• Excellent communication, facilitation, and documentation skills.
• ServiceNow strategic process consulting and detailed business analysis.
• Strong accountability planning/organization and teamwork
• Knowledge of the software development lifecycle
  
  

Ideal Mindset: 

• Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.  
• Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.  

 

#LI-NorthAmerica

 

 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move co