Senior Content Designer, Content Ops

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

Note: this position can be based from Palo Alto, CA or NYC (ONLY these two locations)

 

What you'll do: 

 

As a Senior Content Designer, Content Ops at SAP, you'll support a team that specializes in creating onboarding and continued learning experiences using the WalkMe platform. Your role is focused on ensuring that the foundations of a strong content design practice are built. You’ll be responsible for contributing to, managing, and documenting content patterns, guidelines, and best practices for onboarding and adoption content. You’ll take the lead in adapting current style guidelines for use in an interactive, human product onboarding experience.  

 

What you bring: 

 

You’re an experienced content designer with the ability to translate complex concepts into intuitive written content that enhances user comprehension and engagement. Your attention to detail ensures that every interaction aligns with our design excellence standards and enhances the overall user experience. 

 

You have many of the following characteristics: 

 

1. You have a high-level, holistic, and human-centered view of content’s role in the customer experience and can articulate the importance of content in how a customer interacts with a product or service 

1. You are experienced in using tools and software like Figma, Ditto, WalkMe, and Pendo to scale the implementation of content strategy for product design 

1. You understand brand identity and can rapidly translate voice and tone guidelines into product content that contributes to a consistently positive customer experience 

1. You have experience developing style guides and content patterns and components 

1. You believe in using research to back content design choices and can help envision how the research team can support the development of content strategy 

1. You have worked closely with design systems teams to ensure that content is included in the design system 

1. You are skilled in building cross-functional alignment on content strategy by facilitating workshops with stakeholders, providing resources and training, and documenting decisions 

1. You have a passion for innovation and a desire to push the boundaries of content design to elevate experiences to a new level 

1. 7+ years of experience in content design, UX writing, technical writing, or content strategy 

1. Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design 

 

Expectations and tasks: 

 

• Create standards, guidelines, and patterns for high-quality, user-centric content for onboarding and learning experiences, ensuring alignment with product goals and user needs 

• Collaborate closely with the principal content designer, UX designers, product managers, and developers to integrate content seamlessly into product experiences 

• Contribute to product content design strategy to build out foundations for consistent content experiences 

• Participate in content reviews and provide constructive feedback 

• Apply and advocate for content design best practices that ensure consistency and scalability