Manager, QC & Product Safety

ABOUT US:

Built around our mission, we started AG more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Taking a bunch of pills and capsules is hard on the stomach and hard to keep up with. To help each of us be at our best, we developed a better approach to providing your body with everything it needs for optimal performance. 75 vitamins, minerals, whole-food sourced superfoods, probiotics, and adaptogens in one convenient daily serving. That’s it.

Our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Occasionally we create new products, but we never make anything new just to sell you on more.

Our mission is to empower people to take ownership of their health.

THE ROLE:

We are looking for a Manager, QC & Product Safety to join our growing Quality Team. In this critical role, you will be responsible for the development and implementation of business strategies to effectively manage all product quality complaints related to AG products on a global basis. Reporting to the Director, QC, the Manager, Product QC & Safety will manage the AG Product Complaint & Adverse Event Reporting Process in all AG locations, and own responsibility for the collecting, investigating, reporting, and trending product complaints. This position will be the point of contact for communicating with cross-functional departments within AG on all matters pertaining to product quality complaint handling, regulatory reporting, and product quality performance.

WHAT YOU’LL DO:

• Develop and maintain a robust process for identifying, documenting, and assessing adverse events related to products, services, or processes.
• Lead investigations into adverse events, ensuring thorough root cause analysis and determination of corrective and preventive actions.
• Establish complaint handling procedures to ensure consistent and thorough investigation and resolution of customer complaints.
• Collaborate with the Customer Happiness team and other relevant departments to gather information and initiate complaint investigations.
• Determine appropriate corrective and preventive actions based on complaint findings to prevent recurrence.
• Collaborate with internal departments, such as Customer Happiness, Legal, Manufacturing, and Supplier Quality Assurance to gather information, conduct investigations, and implement corrective actions.
• Provide guidance and training to other departments on adverse event and complaint management processes.
• Foster a collaborative and inclusive work environment that promotes learning and growth.
• Analyze trends in adverse events and complaints to identify areas for improvement in products, services, and processes.
• Implement continuous improvement initiatives to enhance the overall quality management system.
• Maintain accurate and complete records of all adverse events and complaints, including investigation findings and actions taken.
• Generate reports and metrics related to adverse event and complaint management for management review.
• Participate in internal and external audits and inspections related to adverse events and complaint handling processes.
• Ensure that all documentation and processes are audit-ready and meet regulatory requirements.

WHAT WE’RE LOOKING FOR:

• Bachelor's degree in relevant scientific or technical field.
• 5+ years of experience in quality control, quality assurance, adverse event management, or complaint handling within a regulated industry.
• Strong understanding of relevant regulations, such as FDA regulations, ISO standards, and other applicable guidelines is preferred.
• Excellent problem-solving and root cause analysis skills.
• Strong attention to detail and analytical thinking.
• Experience with risk assessment and mitigation strategies.
• Excellent communication and interpersonal skills.
• Strong customer focus (internal and external) with the ability to work effectively with cross-functional teams and build strong relationships.
• Ability to analyze data and make informed decisions.
• Ability to work independently and handle multiple projects simultaneously.
• Strong attention to detail and ability to manage risks and resolve problems effectively.

WHAT'S IN IT FOR YOU?

• A 100% remote working environment, which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
• 90% premium coverage for top medical, dental and vision plans.
• Employer paid