Government Programs Manager

ABOUT MACHINIFY:

In October 2025, Machinify acquired Performant and we are now part of the Machinify organization.  Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence. 

ABOUT THE OPPORTUNITY:

Hiring Range: $125-145k

The Government Programs Manager has is responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. Manage full range of project life cycle (Initiate, Plan, execute, close).

Key Responsibilities:

Relationships and Collaboration

• Build relational network within assigned accounts

• Leads cross functional implementation teams

• Leads cross functional operational teams

• May mentor and train other Government Programs staff

Sales and Marketing

• Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint

• Shared responsibility for account financial growth targets

• Conducts feasibility analysis as part of the sales and contracting process

• Builds forecasting and growth plans for assigned accounts

Solution Delivery and Client Satisfaction

• Develops implementation strategy, plan and resource requirements for new accounts or projects

• Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live

• Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer

• Responsible for delivery of results according to scope of existing contract

• Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services

• Understands customer needs and appropriately manages customer expectations

• Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks

• Review and input to reporting and analytics for assigned accounts

• Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports

• Handles escalated problem solving and issue resolution

• Has accountability for resolution of complex or escalated billing issues

• Monitor overall account health and client satisfaction

Team Management

• Direct and supervise work of small direct and expanded cross-functional account support team

• Sets clear expectations aligned with company and account strategy

• Provides coaching, feedback and holds accountability for results and behaviors

• Serves as positive role model and leads by example in alignment with company mission, vision, and values

Internal Business Process Improvement

• Participate in developing a program management process based on project and client services best business practices and procedures

• Develop and ensure quality delivery of Client Training curriculums

• Develop, adopt and maintain Issue Escalation procedures

• Participates in vendor selection and management

• Other duties as assigned

Knowlege, Skills and Abilities Needed:

• Requires exceptional influencing, facilitation, and communication skills coupled with analytical and critical thinking abilities.

• Ability to deal well with ambiguity. Can effectively shift focus and priorities comfortably, can decide and act without having the total picture, comfortable handling risk and adversity.

• Applies excellent interpersonal skills both in one-on-one situations and in larger group meetings.

• Proven ability to work independently and in cross-functional teams, with Government customers and key stakeholders through collaboration, adapting and consulting.

• Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.

• Ability to build strong relationships both internal and external to the organization

• Exercises excellent judgm