At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary: 

 

The Senior Director of Portfolio Management will be responsible for managing a team, and for carrying out a diverse range of assignments, projects, and activities to support and drive the performance and success of the East retail business.  Key responsibility will include leading and coordinating activities of the Retail Optimization and Analysis, Offer Management, and the Customer Lifecycle Optimization teams, retention campaign pricing, facilitating leadership and executive performance review meetings, and identifying opportunities for process and strategy improvement.  In addition, the Performance Manager must develop skills and knowledge to effectively address and resolve issues across multiple functional groups including but not limited to Performance Management, Sales, Business Development, Segment, Product Developments, Digital, Marketing, FP&A, amongst others – collaborating and coordinating as required to achieve the overall East financial and strategic team goals. 

 

Essential Duties/Responsibilities:

 

• Leads the budget/forecasting cycle for Home East. This includes collecting and validating inputs from different teams, updating the forecasting model, presenting/updating results, and submitting the forecast template to FP&A.
• Proposes strategic guidance that will enhance business value and drive performance improvement related to financial and operational goals.
• Oversees the team that supports the Home East business to drive the effective selection, development, implementation, and integration of analytics and KPIs to optimize business activities and make meaningful business intelligence/reporting possible.
• Monitors performance of individual acquisition channels and brands to ensure the business is on track to meet Count and Margin goals
• Supports Retail financial performance across multiple lines of business and regional markets by assisting in the developing/updating/tracking of planned results.
• Facilitates leadership and executive performance review meetings to drive actionable outcomes to hold the organization accountable to their growth objectives.
• Monitors key operational metrics that encompass the customers full lifecycle and responds as necessary to ensure consistently superior operational and retention performance.
• Analyzes financial impact of trends and opportunities leveraging business metrics of success and risk such as NPV, IRR, Average customer life and Payback Period.
• Ensures the maintenance all daily/weekly/monthly key performance indicator and financial analysis data/reports.
• Creates, consolidates, and analyzes Home East P&L reports package and communications for senior leadership.
• Oversees development of reporting dashboards that identify opportunities for improvement and help conduct sensitivity or scenario analysis on forecasting models.
• Works with various teams; providing data expertise and offering original perspectives to evaluate existing processes, products, and recommend efficient, cost-effective solutions which support business strategic initiatives.
• Develops ad hoc financial and operational reporting processes as needed for senior leadership.

 

Working Conditions:

• Professional, fast paced, high intensity office environment.
• Some overtime required as special projects arise.
• Occasional travel as required.

 

Minimum Requirements:

• Bachelor’s degree required  
• 10+ years of experience in financial modeling, forecasting, data-driven analytics required.
• Experience managing and developing a team of 5+ of highly skilled individuals.
• Expertise in the development of metrics, KPI’s and overall business intelligence architecture.
• Comfort with ambiguity; ability to work with incomplete data or seemingly open-ended questions and translate into actionable analysis.
• Must be highly organized with strong oral and written communication skills
• Prior experience in Retail Energy domain

 

Preferred Qualifications:

• Master’s degree in business, analytics, or other related fie