Maintenance/Calibration Manager

Job Description

The individual in this role must provide direction, coaching, and technical expertise to maintenance and instrumentation technicians assigned to start up and maintain the new facility (process, utility and automation assets). This individual must actively manage his/her team to reliably support customer demand (including employee development, routine coaching sessions, recognition, and performance management). Additionally, the selected individual must become proficient in the use of manufacturing systems and knowledgeable of site procedures to resolve process/equipment issues, minimize downtime, and ensure product quality.  This role actively supports, participates, and embraces an inclusive team culture including significant interaction with Operations, Quality, Automation, Technology, and other groups as required.

Primary activities for this position will include, but not be limited to:

People Management / Leadership:

• Provide leadership to the Maintenance team including coaching, development, and performance management.

• Ensure a culture of inclusion and consistency is maintained, supporting positive employee relations at the shop floor level within the team and site.

• Provide mentorship and training to team and peers.

• Liaison effectively with alternate shifts, site Maintenance & Utilities, and Reliability Engineering teams to share best practices, deliver training, and ensure consistency and alignment in approach.

• Actively participate on cross-functional teams in an inclusive manner to advance project goals and achieve deliverables.

• Hire, develop, motivate, and manage a team to ensure reliable maintenance/calibration execution.

• Assign yearly performance objectives and track metrics for the team in alignment with department and site goals

• Provide leadership to the team as needed based on the team’s capabilities and maturity

• Ensure on time approval of payroll activities using site approved software like ADP.

• Lead and support daily meetings to facilitate flow of information up/down through the organization

• Hold regular team meetings to cascade information and collect team feedback

• Provide clear consistent communication from shift to shift

• Escalate issues as needed to ensure the right support/awareness is given to issues as they arise

• Serve as a Subject Matter Expert during tours to provide area/process overview information to visitors/auditors upon request

Delivery :

• Ensure that preventative and corrective maintenance support and calibrations to Clean Utilities, Purification, Fermentation, Sterile Supply and ALUM equipment is performed per schedule and/or business need.

• Provide equipment related expertise and technical guidance necessary to troubleshoot and problem-solve equipment related issues to minimize impact to supply.

• Manage adherence to departmental maintenance metrics; ensures adherence to design standards and downtime tracking.

• Resolve and escalate issues impacting supply within the daily, weekly, and monthly IPT management processes.

• Actively lead the daily Tier 1 Process and participate in the Tier 2, as required

• Coach the team to ensure work orders and inventory transactions are complete, timely, and accurate

• Manage team staffing and overtime to support customer demand while meeting budget targets

• Recognize and communicate opportunities for cost savings

• Interact with training vendor and coordinate training activities