Senior Product Manager - Collision

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.


Job Summary
Identifies new, innovative initiatives for the Collision Multi-Shop Operator (MSO) team to help drive existing and new product offerings in the market.

Key Responsibilities
1. Leads market research for the Collision MSO team including customer surveys, competitive analysis, and debriefs to inform direction for the product roadmap.
2. Performs discovery with customers and stakeholders to understand needs of the marketplace to support prioritization activities. Uses data to develop high-quality insights into our customer's user experience and needs.
3. Helps define the Collision MSO related product strategy based on market input and Voice of the Customer (VoC) that aligns with overall strategic direction.
4. Collaborates with customer facing teams to help enable teams to sell, implement and support the product.
5. Develops and manages select relationships with automotive stakeholders (multi-shop collision repairers, original equipment manufacturers (OEMs), automotive dealer groups, third parties, and other external industry professionals.
6. Develops a marketplace/ecommerce product strategy including catalog, pricing, search/discovery, transaction workflows, core platform capabilities and modernization, and translates it into creative, high quality, features, and initiatives.
7. Creates and maintains collaborative relationships with stakeholders across the organization to develop a deep understanding of our business and continually iterates on product strategy.
8. Builds and grooms a prioritized product backlog effectively by leading negotiation and trade-off discussions with key partners.
9. Leads Product Management and Engineering teams toward the right priorities. Sets clear expectations on projects, product launches, and coordinated release plans.
10. Writes excellent user-stories, with thoughtful acceptance criteria, that can be translated into engineering features. Partners with UX team in developing stories that will provide the optimal customer experience based on research and customer feedback/validation.
11. Defines and tracks key product and business metrics (e.g., adoption, conversion, retention, transaction volume/GMV, TCOR) to measure the impact of the product strategy and inform prioritization at the roadmap level.

12. Evaluates and applies AI-driven capabilities (e.g., automated matching, dynamic pricing, predictive analytics) to strengthen the product strategy and deliver measurable customer value.

13. Leads go-to-market planning and sales enablement for new Collision initiatives and measures the value and impact of product initiatives after launch.

14. Works closely with the engineering teams to design, schedule, and deliver in an Agile environment.

Education
A bachelor’s degree from an accredited college or university is required, with a focus in business, marketing technology, product management, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience
At least 5 years of experience as a Product Manager, coupled with 6 or more years of experience working in technology/Software as a Service (SaaS) is required.

Must also be able to demonstrate the following skills and abilities:
• Strong business acumen skills with the ability to see a big picture view and communicate value and benefits of solutions.
• Creative and strategic mindset to help drive products forward.
• Excellent written and verbal communication skills with the ability to effectively tailor communications to a specific audience or call to action.
• Strong interpersonal skills with the ability to develop and nurture business relationships with key customers, and establish collaborative relationships within and across internal teams on moderate to complex projects.
• Able to apply principles of critical thinking to collect data, draw valid conclusions, consider options, recommend solutions, and solve problems.
• Deep fluency with Agile/Scrum product development practices, with the ability to coach others in applying them effectively.
• Strong technical fluency — including the ability to evaluate APIs, system integrations, and platform architecture tradeoffs with Engineering — sufficient to set technical product str