Delivery Principal

About Us:

At Liatrio, we don't just ship software — we enable real transformation.

 

We help large enterprises break free from legacy systems and truly enable AI across their organizations. We design and deliver secure, scalable, agentic AI-native platforms that reshape how teams build, deliver, and thrive at scale.

 

We live this every day by embedding deeply with clients to drive meaningful AI enablement — accelerating modernization, reducing risk, and creating lasting competitive advantage through production-grade AI systems. We use tools like Claude, Cursor, and Codex daily to move faster and deliver better outcomes.

 

If you're a hands-on engineer who leads with AI and drives lasting change, this is where you belong.

What You'll Do:

Delivery Excellence and Strategy

• Own engagement delivery — accountable for execution of contractual obligations, delivery quality across all workstreams, and an excellent client experience from kickoff through completion
• Ideate with clients on how to progress and solution the engagement — facilitating discovery and value stream mapping where appropriate, identifying bottlenecks and opportunities, and co-creating the delivery approach with client stakeholders rather than simply executing what's handed to you
• Contribute to and evolve the overall strategy for the engagement — working closely with account leads, architects, and client stakeholders to ensure delivery stays aligned to business outcomes and AI transformation goals
• Drive AI-first delivery — champion the integration of AI into engineering workflows, delivery pipelines, and client operations; help clients understand what AI-native ways of working look like in practice and build toward them
• Serve as a trusted advisor on best practices, organizational change, and delivery strategy — guide clients through transformation, remove impediments, and advocate for what's right even when it's hard
• Build and maintain strong client relationships at the senior stakeholder level — own the day-to-day relationship, anticipate what clients need, and make sure they always know where things stand
• Maintain weekly and monthly updates, executive summaries, and stakeholder check-ins — surface risks early, manage expectations proactively, and keep leadership informed
• Operate Liatrio’s delivery methodology (LDM), LIFT framework, and engagement health instruments — including RAID logs, CSAT and NPS cadences, and the engagement health signals tracked in Liatrio Lens (delivery milestones, outcomes, stakeholder relationships, RAID, LDM health)
• Validate SOWs, resource forecasts, and invoicing accuracy
• Bring a delivery lens to sales — identify expansion opportunities, contribute to pre-sales pursuits, co-shape SOWs alongside account leads, and help position Liatrio for long-term partnership
• Champion Liatrio’s delivery culture across engagements — recognition, feedback, retros, and team rituals that compound trust over the life of an engagement
 

Team Leadership and Development

• Lead cross-functional engagement teams of 4-8 — including engineers, technical leads, and other delivery roles — accountable for team morale, well-being, and performance whether through direct or matrixed reporting relationships
• Provide weekly 1:1s, real-time feedback, and formal monthly and bi-annual reviews — focused on real growth, not just assessment
• Support engineers at the first signs of struggle and balance delivery demands with individual capacity
• Identify and map team capabilities to client needs; advise on hiring, onboarding, and rotation to keep teams healthy and prevent burnout
 

Liatrio Growth

• Leverage engagement insights to build accelerators and Liatrio IP that benefit future engagements
• Actively contribute to how Liatrio thinks about delivery excellence and AI-first transformation
• Contribute beyond your engagement — participate in the Delivery Leader community, mentor peers, support onboarding of new delivery leaders, and contribute to internal products and offsite content where you have something to add

 

Experience & Skills:

Delivery Leadership

• You've been the accountable delivery leader on large, complex enterprise engagements — not in an advisory capacity, but as the person responsible for outcomes across teams, workstreams, and client relationships
• You know how to