Enterprise Customer Success Manager - US PST (Remote)

Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 200+ employees & more than hundreds of customers across 25+ countries. We are funded by top investment partners & have raised 11.5M USD.
The RoleWe are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto’s Ambassador for our MidMarket Customers. You’ll be the one who understands the customer businesses, is high on EQ, excellent project management skills and a high sense of ownership.

Responsibilities

• Onboarding Mid Market clients on the Sprinto platform and ensuring a top-notch customer experience
• Project Management of GRC Transformation projects - ensuring strong prioritisation, tracking and multi-stakeholder management
• Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
• Good understanding of both the customer's business as well as the product -- you are quick to identify any opportunity for revenue expansion
• Regular and proactive training of customers regarding new and upcoming product features
• Working closely with our Product and Engineering teams to track and prioritise customer feedback
• Customer Advocacy - ensuring client testimonials, G2 reviews, case studies etc.
• When required, assisting the Sales team with answering technical questions regarding the product

Requirements

• 4-8 years of experience as a Customer Success Manager in a B2B SaaS product company
• Excellent written and verbal communication skills
• Prior experience with Project Management of technical projects & multi-stakeholder management across timezones
• Good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud are not alien to you
• Systematic and methodical - you make commitments and meet them consistently
• You have strong prioritization skills and ability to work with distributed teams across timezones

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Dental, Medical,Vision, Insurance
• Work Station Pay
• Company Sponsored Device
• New Skills Development Pay