Patient Accounts Specialist-Kingsport Dental Clinic( Kingsport,TN)

Market Range: 06

Hiring Salary: $19.67/Hourly 

THIS POSITION IS LOCATED IN KINGSPORT, TN 

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Patient Accounts Specialist – Kingsport Dental Clinic of the Appalachian Highlands administers the comprehensive patient treatment schedule on a daily basis in the Kingsport Dental Clinic. This position provides coordination of patient scheduling, insurance and payor benefits, eligibility, and pre-authorization checks. This position maintains routine business office functions.

1. Answers multi-line phone systems to render insight to current and prospective patients.
2. Manages the patient scheduling system by scheduling, rescheduling, confirming, and canceling patient appointments.
3. Works in collaboration with the Veterans Affairs Mountain Home.
4. Registers new and existing patients into the clinic database including medical history, HIPAA agreement, insurance, and TennCare benefit and eligibility verification with deductible and co-payments.
5. Communicates and triage patient concerns for urgent problem-focused evaluation appointments. 
6. Prepares and posts daily productivity reconciliation reports for collections for deposit according to guidelines. 
7. Monitors and manages all front office operations and functions. 
8. Sends and receives treatment referrals and/or consults and imports information into clinic software. 
9. Assists in any clinical position due to staff shortage or high-level patient care in areas of sterilization, patient processing, and student assistance. 
10. Performs other related duties as assigned.

MINIMUM REQUIREMENTS:  

EDUCATION: High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of experience in a dental office/clinic as a dental assistant, front desk, or hygienist. Must maintain CPR certification.

LICENSE/CERTIFICATION: A Registered Dental Assistant (RDA) in the State of Tennessee, with certification in radiology and nitrous oxide monitoring is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Knowledge of basic computer data entry, office software, operations, business functions and execution. 
• Knowledge of basic dental treatments, terminology, and delivery of dental care. 
• Familiarity with basic dental insurance processes, 3rd party payors, TennCare and Current Dental Terminology (CDT). 
• Strong, professional, and effective communication skills. 
• Ability to work effectively and a desire to be a team member striving to deliver quality dental health care. 
• Ability to gather data, compile information, and statistics to prepare reports for internal and external use. 
• Detail-oriented, organized with the ability to prioritize work while multi-tasking.     

WORK SCHEDULE: This position may occasionally be required to work weekends.

THIS POSITION IS LOCATED IN KINGSPORT, TN