Associate Client Services Director - Medical Communications

About Avalere Health
United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. 
Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. 
Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.  
Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. 
We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.  
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
Location: Flexible, hybrid and/or remote. Ideally based within a commutable distance to one of our key US hubs; Philadelphia, New York or Toronto/Ontario.
About the role
We’re looking for an experienced Associate Client Services Director to provide senior strategic leadership across a diverse portfolio of client programmes.
In this role, you’ll act as a trusted advisor to senior client stakeholders, shaping long-term account strategy, elevating delivery models, and driving commercial growth. You’ll partner closely with multidisciplinary teams—spanning scientific, editorial, project management, creative, and digital—to ensure our programmes deliver exceptional value, innovation, and impact.
This is a role for someone who brings strategic clarity, commercial maturity, and the ability to elevate both clients and internal teams through confident, forward‑thinking leadership.

What you'll do

• Provide senior strategic oversight across large, complex, or global medical communications programmes.
• Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long‑term value.
• Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings.
• Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.
• Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise.
• Act as a senior escalation point for internal teams and client partners.
• Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement.
• Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth.
• Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability.
• Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes.

About you

• 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments.
• Proven experience leading complex, multidisciplinary scientific communication programmes.
• Strong