Patient Encounter Associate-Offsite Oncology Infusion- Mount Sinai West- Full Time Days (9am-5pm)

The Offsite Oncology Infusion Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.

• Greets patients in person and by telephone and upgrades their insurance/demographic information in the practice management system.
• Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate.
• Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols.
• Contacts patients at home to confirm scheduled and canceled appointments.
• Checks in patients upon arrival at the practice and performs full registration, including: verification of demographics, completion of financial screening, prioritizing and verifying insurance as appropriate with third-party providers, making follow-up appointments, discussing Hospitals self-pay policy for new patients, completing of Medicare as Secondary Payer questionnaire if appropriate, and having patient read and sign all relevant notifications.
• Ensures the patient has paid, or collects, the appropriate co-pay under the direction of billing management, and provides the patient with a receipt as per cash-control protocols.
• May perform simple to moderately-complex charge entry tasks or enter payments collected from patients and prepares Cashiers deposit.
• Note: duties are mutually exclusive and may not be performed by the same employee.
• Distributes Metro Cards to patients upon determining eligibility via standard protocols and available electronic verification systems. Reconciles Metro Card allocation and distribution with management on a daily basis.
• Checks out patients after visits completed, scheduling subsequent visits as requested by the clinical team and following departmental guidelines and standards.
• Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in EPIC.
• Reviews status of waiting room on a regular basis and advises patients of wait times.
• Ensures prior approval and other required procedures are met prior to delivery of care, by working collaboratively with other hospital departments.
• Reconciles daily patient schedule with encounters closed.
• Works billing edit reports and reviews encounters which may require correction.
• Scans documents into EPIC on a daily basis.
• Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and charge posting that impact negatively on operations.
• Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents.
• Other duties as assigned.

• HS/GED; Associates degree preferred
• 1 year physician practice experience. Must have a minimum of one week training on-site which will be provided by practice. Preferred: Experience in a medical office setting, utilizing a computer system for physician scheduling.

Collective bargaining unit: SEIU 1199-SLW-Ambulatory

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $23.49 - $25.83 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), RAK - Chemotherapy Suite - WST, Mount Sinai West

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to pro