Sr. Program Manager

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

We are seeking an experienced and highly organized Sr. Program Manager to join our Customer Success organization. In this role, you will be responsible for driving strategic initiatives and operational programs that enhance the effectiveness and efficiency of our Technical Account Managers (TAMs), Product Support, and Customer Success teams. You’ll work cross-functionally to streamline processes, manage key programs, and ensure alignment across Customer Success initiatives to improve the overall customer experience and retention.

Your day-to-day

• Lead and manage cross-functional programs that support TAMs, Product Support, and Customer Success teams to improve customer engagement and satisfaction.
• Drive the design, implementation, and measurement of Customer Success programs and tools that scale with Proofpoint’s growing customer base.
• Collaborate with internal stakeholders (Support, Product Management, Engineering, Sales, Marketing, etc.) to remove blockers and optimize customer journey touchpoints.
• Analyze team workflows and identify opportunities for process improvements, automation, and operational efficiencies.
• Manage program communications, including status updates, stakeholder alignment, and risk mitigation plans.
• Build and maintain project documentation, metrics dashboards, and KPIs to track program success.
• Support the onboarding and enablement of TAMs and Customer Success Managers with processes, best practices, and tools.
• Coordinate regular business reviews and feedback loops between Product Support, TAMs, and Customer Success to surface trends and customer insights.
• Drive adoption of key tools and systems (e.g., Salesforce, Gainsight, Jira, ServiceNow) within the Customer Success org.

What you bring to the team

•  8 + years of program or project management experience, preferably in Customer Success, Support, or related functions within a SaaS or cybersecurity company.
• Strong understanding of Customer Success operations, TAM models, and post-sales support processes.
• Proven track record managing cross-functional projects with tight deadlines and multiple stakeholders.
• Experience working with tools such as Salesforce, Gainsight, Jira, Confluence, or similar.
• Strong communication, organization, and stakeholder management skills.
• Ability to synthesize complex information and translate into actionable strategies.
• PMP, Agile, or similar certifications are a plus.
• Bachelor's degree in Business, Engineering, Computer Science, or related field (or equivalent experience).

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities