Customer Support Technology Specialist (Part-Time)

EquipmentShare is Hiring a Customer Support Technology Specialist (Part-Time)

EquipmentShare is searching for a Customer Support Technology Specialist (Part-Time) for our corporate office in Columbia, MO, to support our team as the department continues to grow.  

EquipmentShare is seeking a Customer Support Technology Specialist (Part-Time) to be responsible for providing excellent customer support for our GPS tracker installation services. You will work with multiple platforms simultaneously and must have the ability to work with meticulous attention to detail.

Primary Responsibilities

• A true passion for delighting customers with a best-in-class experience with every interaction.
• Perform job duties in accordance with EquipmentShare's vision, mission, and values.
• Reviewing and processing tracker installation submissions, verifying information provided by installers, and ensuring accurate linking of assets to trackers using Equipmentshare software
• Provide excellent customer service for EquipmentShare's customers with clear answers to inquiries and appropriate referrals, as needed.
• Respond to customer inquiries in timely and professional manner and within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers and co-workers.
• Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the right solutions.
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards.
• Utilize appropriate resources to ensure work is completed efficiently and within established service standards.
• Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times.
• Work collaboratively with co-workers to achieve departmental and company goals and standards
• Perform other duties and responsibilities as assigned.

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 

• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

We are looking for someone that can work up to 25 hours per week between 2 pm - 8 pm.

Skills & Qualifications 

• High school diploma at a minimum, Associates Degree or above is highly desired.
• Ability to read and comprehend basic/complex communication in written or verbal sources.
• Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.
• Attention to detail

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.