General Manager

General information

Name General Manager Ref # 53056 Date Monday, September 1, 2025 Full / Part Time Full Time

Description & Requirements

Have you ever wanted a career with purpose?
Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 39 care homes and 36 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.

About the role
Reporting to the Operations Manager for the region, this is a fantastic opportunity to lead the day-to-day operational management of the Mary Shapley Care Home and Retirement Village.  Located in a fabulous semi-rural community with wonderful beaches, plenty of sunshine, amazing climate, vibrant Māori community, lots of fishing and the BEST strawberries! It’s not called the Bay of Plenty for nothing!   The Care Home and Retirement Village offers 78 bed care beds, 29 villas, 22 stylish one-bedroom serviced apartments and excellent community offering our residents independence, community and freedom. It’s our ambition to be New Zealand’s most customer-centric retirement village and care company.

Where You’ll Make an Impact

• Single site management across both care home and adjoining retirement village
• Achieving sales, occupancy, and financial targets while managing your budget.
• Recruit, retain, and lead your team of around 100, while facilitating the development of their careers.
• Support your team to provide exceptional, seamless person-centred care to the residents and their families.
• Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.

This is a full-time permanent position, 40 hours per week, Monday to Friday with a regional shared on call Manager roster (1 in 8).

This role will appeal someone who loves walking the floor, engaging with, and providing support to your team, residents and their families, while delivering on a broad range of performance objectives.   You will manage and provide integrated care across the Village and Care Home site; recruiting, retaining and leading your team, whilst ensuring exceptional care is consistently provided to our residents and their families. You’ll be accountable for achieving sales and occupancy targets and demonstrate sound financial management.

About You
You have a passion for people, a collaborative, engaging, and empathetic communication style and a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families.   This role is diverse and demanding, and you will be required to develop and implement strategies to integrate care across both care home and village.
A relevant tertiary qualification in business administration.

• Strong commercial acumen with proven experience as a business manager in a large, fast paced and complex environment, preferably with an aged care or health background.
• Experience leading and coaching large teams, driving engagement and optimising work processes.
• Financial analysis and budget management experience.
• Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
• Proven experience le