Head of Delivery, Recruitment Delivery Centre

Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

As a Recruitment Delivery Center (RDC) Manager you will be responsible for the leadership and strategic direction of the RDC; this encompasses both leading the sourcing teams that operate within the RDC and driving performance to ensure successful delivery to our clients. As the RDC Manager you will oversee design and implementation of new RDC delivery teams as well manage the daily operations.

Responsibilities:

• Developing effective relationships with departments and leadership across the organisation and ensuring the service provided reflects AGS and client needs.
• Building a scalable and high performing recruitment services business.
• Acting as an escalation point for, Programme Management Leadership and/or Executive Leadership, with a focus on identifying optimum solutions for both parties.
• Championing Central Delivery’s shift from a client dedicated model to a centralised and vertically aligned model of delivering recruitment services across direct sourcing and RPO programmes.
• Managing budgets and driving cost savings through increased efficiencies and thoughtful recruiting team models.
• Developing, monitoring and analysing measures of success for the RDC services, including client delivery, internal KPIs, risk and control management.
• Establishing, funding and launching flexible recruiting teams to support existing client programs or to support project hiring as required.
• Ensuring client specific compliance and process adherence is met.
• Embedding a continuous improvement mindset within the teams and ensuring that systems, processes and tools available to the RDC evolve in line with market offering, driving efficiency and productivity.
• Evolving the RDC delivery and service provisions through continuous improvement initiatives, innovations/technology and market trends.
• Effecting change management at an RDC, group and functional level.
• Having full responsibility including hiring, developing, performance management, terminations and pay reviews for all RDC personnel.
• Building a high performance culture in the centre that mirrors and aligns to AGS core values.
• RDC delivery through data-led reporting and performance matrix.

Qualifications

Requirements:

• Proven experience in driving high performing recruitment and sourcing teams
• Strong understanding of recruiting delivery including best practice, sourcing strategies, operational processes, compliance, and metrics required.
• Comfortable conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct.
• Experience within the High-Volume Recruitment, RPO and/or MSP service industry.
• Proven track record of success in supporting national, regional or global customers.
• Strong communication skills and the ability to write client-oriented communications.
• Proven ability to perform under pressure and under tight deadlines.
• Educated to degree level or equivalent is desirable.

Additional Information

At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative a