Human Resources Manager - Healthcare

Human Resources Manager - Remote (Eastern or Central Time Zone)
Pay: $115k-$140k

Company Description
Launched in 2018, OI Infusion aims to improve the patient and provider experience while simultaneously lowering costs for both providers and payers. The company operates both an infusion management service organization (MSO) and a network of multi-site ambulatory specialty infusion centers, called Novella. The MSO business line offers services such as staffing, managing operations, and revenue cycle operations for physician practices, enabling the specialty groups to provide infusion services to their patient base.  Today, we have over 20 clinics across the US. The Novella ambulatory specialty infusion centers, a recent addition to the business as of 2021, allow for the business to contract directly with payers and are a major lever for future growth. Since its inception, Novella has scaled to operate over 30 clinics in the New England region, 9 of which were launched in 2024.

Having grown in size and revenue to over $150M, OI Infusion has identified an exciting growth opportunity in the infusion space. The business is uniquely positioned to scale with the Novella business and is confident in the potential for the ambulatory specialty infusion centers to drive revenue growth over the next few years.

Position Summary:
This leader will be remote and manage a best-in-class HR department, programs, processes, and policies using their knowledge, skills and experience.  

Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:

• Serve as a hands-on strategic partner and trusted advisor to the business
• Direct reporting responsibility for the HR team
• Manage and own innovative and best-in-class programs in all aspects of HR (e.g., total rewards, talent acquisition, employee relations, employee engagement and retention, learning and development, workforce management, performance management, succession planning, onboarding, offboarding, mentoring and recognition, etc.)
• Lead a scalable HR department. Develop and deliver people policies, processes and systems to best serve the needs of the team and support organizational growth
• Maintain the HRIS (UKG) and other related systems. Build out features to promote ease of use and self-service. Put quality checkpoints in place to ensure data integrity
• Connect HR data to measurable business outcomes (e.g., cost per hire, acceptance rate, turnover rate, demographics, eNPS, absences rate, performance and potential, revenue per employee, etc.)
• Provide tools and resources to leaders to develop their skills and effectively lead remote teams. Create opportunities to foster good communication practices, encourage teamwork and promote growth
• Facilitate activities that promote timely and frequent communication to employees (e.g., Town Halls, company communications, open enrollment, etc.)
• Promote a culture of listening and growth. Encourage and seek feedback to improve processes and create efficiencies
• Be a culture ambassador. Create a workplace that is diverse, equitable, inclusive and safe for all employees
• Handle complaints and investigations to resolution and complete discipline and employment terminations according to policy
• Advise leaders on HR matters with expertise in and compliance with federal and multistate employment laws
• Develop and manage the HR annual budget

 Supervisory Responsibilities

• Direct reporting responsibility for all other HR personnel
• Develop and mentor HR personnel
• Manage the daily workflow of the department
• Deliver constructive and timely feedback

Skills and Abilities

• Maintain confidential and sensitive information
• Demonstrate high energy and curiosity. Bias for action
• Flexible, agile and nimble. Able to adapt to changing needs of the organization and employees
• Ability to connect with audience. Strong communication and presentation skills
• Skilled negotiator. Effectively influences without authority
• Excellent time management. Proven ability to meet deadlines
• Understand the big picture while managing details
• Operate with complete integrity and professionalism
• Skilled at problem solving with limited information
• Demonstrate objectivity. Seek to understand before drawing conclusions
• Drive toward greater data collecting and data orientation in decision making

Minimum Qualifications

• Bachelor's degree in human resources, business administration or related field
• Eight (8) or more years of human resources experience in multiple disciplines
• Five (5) or more years as HRBP
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