Business Culture and Process Change Agent (Enterprise Change Leader)

Job Summary

The Business Culture-Process Change Agent is responsible for driving measurable culture and process improvements across the enterprise. This role works effectively at all levels of the organization—from frontline teams to executive leadership—to identify barriers, align stakeholders, and lead change efforts that improve performance, collaboration, compliance, and employee experience.

Job Responsibilities

Enterprise Change Leadership

• Lead cross-functional change initiatives that improve how work gets done (processes, behaviors, decision-making, drive more analytical fact based decisions modeling, and ways of working)
• Serve as a trusted advisor to leaders and teams on change strategy, adoption risk, champion root causes and corrective actions of key business process, and organizational readiness
• Translate business strategy into practical change roadmaps with clear outcomes, milestones, and success measures

Culture and Ways of Working

• Assess current culture and working norms; identify gaps between current state and desired behaviors
• Design and facilitate interventions that reinforce desired culture (e.g., operating rhythms, team norms, feedback loops, leadership behaviors)
• Coach leaders and teams on building psychological safety, accountability, continuous improvement, and collaboration

Process Improvement and Standardization

• Partner with functional leaders/owners to map, simplify, standardize, and improve business processes
• Identify root causes of inefficiency and variation; implement sustainable improvements using Lean, Agile, Kaizen, or similar methods
• Develop SOPs, playbooks, and governance models that enable repeatable execution and continuous improvement

Stakeholder Engagement and Facilitation

• Build alignment across diverse stakeholder groups, including senior leaders, middle management, and frontline employees
• Facilitate workshops (e.g., discovery, root cause, value stream mapping, retrospectives, lessons learned) to drive shared ownership
• Manage resistance productively by understanding incentives, concerns, and organizational dynamics

Communication, Training, and Adoption

• Create and execute change communications that are clear, audience-specific, and behavior-focused
• Develop training and reinforcement plans to ensure adoption and sustained results
• Establish mechanisms to measure adoption and performance (KPIs, pulse surveys, leading indicators) and adjust approach as needed

Preferred Qualifications

• MBA with a focus in finance

• Change management certification (e.g., Prosci, ACMP/CCMP)
• Lean/Six Sigma certification (Yellow/Green/Black Belt) or equivalent continuous improvement experience
• Experience in regulated environments (e.g., aerospace/defense, manufacturing, healthcare, finance)
• Experience implementing new operating models, shared services, ERP/business systems, or enterprise workflow standardization

Qualifications

• Bachelor’s degree in Business, Organizational Development, Industrial Engineering, Psychology, or related field (or equivalent experience)
• 10+ years of experience leading culture change, business transformation, process improvement, or change management initiatives
• Demonstrated ability to influence without authority and work effectively with executives through frontline teams
• Strong facilitation skills with experience leading workshops and cross-functional working sessions
• Proven experience delivering measurable outcomes (adoption, cycle time reduction, quality improvements, cost savings, engagement, etc.)

Core Competencies (Success Profile)

• Executive presence and credibility with senior leaders
• Systems thinking and ability to connect culture, process, structure, and incentives
• Data-driven mindset paired with strong people skills
• Pragma