VP, Offshore Operations

Our Company:  

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.  

 

As part of our team, you’ll be rewarded with: 

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment 

• 12 paid holidays and flexible paid time off    

• 401(k) contributions   

• Employee Resource Groups that build community  

• Career growth opportunities   

• An excellent work/life balance 

 Location: Remote – USA  

 

As Revecore’s VP, Offshore Operations, you will: 

Provide strategic leadership and operational oversight for all aspects of Revecore’s offshore operations. This senior leadership role ensures the efficient, compliant, high-quality delivery of offshore services, meeting or exceeding client/onshore stakeholder expectations and key performance indicators (KPIs). The VP will drive process optimization, leverage technology, manage a large and diverse team, and foster a culture of excellence and continuous improvement within offshore operations.

 

The Role:  

• Strategic Leadership & Planning:
  • Develop and execute the strategic vision for offshore operations in alignment with overall company goals and client/onshore requirements.
  • Establish departmental goals, objectives, and KPIs that align with internal goals and support the strategic plan.
  • Continuously evaluate and refine offshore strategies to enhance efficiency, reduce costs, and improve financial outcomes.
  • Stay abreast of US healthcare regulations, payer policies, and RCM best practices to ensure proactive adaptation.
    
    
• Operational Management & Oversight:
  • Direct and oversee all offshore vendor partner relationships.
  • Ensure adherence to Service Level Agreements (SLAs) and client-specific requirements.
  • Implement and monitor robust quality assurance and audit programs to maintain high standards of accuracy and compliance.
  • Collaborate with Operations leadership to drive process improvement initiatives to optimize workflows, reduce errors, and enhance productivity.
    
    
• Team Leadership & Development:
  • Lead, mentor, and develop an offshore team of managers, supervisors, and staff.
  • Foster a positive, high-performance, and collaborative work environment.
  • Implement effective training programs to ensure staff competency and continuous professional development.
  • Oversee performance management, including goal setting, regular feedback, and performance reviews.
  • Champion talent acquisition and retention strategies for the offshore team.
    
    
• Performance Monitoring & Reporting:
  • Collaborate with Operations leadership to establish and monitor key performance indicators (KPIs) such as Days in A/R, Claim Billing Rate, Denial Rate, Cash Collection Rate, and staff productivity.
  • Analyze performance data to identify trends, issues, and opportunities for improvement.
  • Prepare and present regular performance reports to senior onshore leadership.
    
    
• Client / Stakeholder Management:
  • Serve as a key point of contact for onshore leadership regarding offshore performance and forecasted staffing needs.
  • Build and maintain strong, collaborative relationships with internal and external stakeholders.
  • Effectively communicate performance, challenges, and strategic initiatives.
  • Ensure timely resolution of escalated issues.
    
    
• Compliance &am