Director, Area Manager - Application & Integration COE

Company Description

H&M Group is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organisation delivers solutions for the entire value chain for all our brands.    
We are accelerating digitalisation and to stay relevant, we need to ensure we have strong leaders in place to bring our best capabilities, innovation ideas and talented technologists to support the transformation of H&M Group. 

Job Description

As Head of Application & Integration you are passionate about ensuring all H&M Group colleagues have consistent, high-quality service. You will lead the operations of Application & Integration of the area, thereby maintaining a core high-quality technology service to the H&M Group business. This includes scaling down and phasing out legacy application/technology over time, as well as re-engineering/transforming as necessary. Ensuring stable operations, high quality service and a pushing for automation & efficiency will be among your key objectives. You will work in close relationship with numerous other areas/functions as well as with our suppliers/partners and stakeholder

As Head of API COE your responsibilities will includes but not be limited to: 

• Ensuring stable and efficient operations, ensuring business continuity​ 

• Create the strategy for deploying and maintaining a state-of-the-art API & Event Platforms, thereby providing a core high-quality technology service to the H&M Group business 

• Driving automation and efficiencies in operations, while delivering short incident resolution times​ 

• Responsible for tracking monthly spend, creating a strategy to continuously optimize the run cost whilst maintaining the best levels of quality, fit for the business​ 

• Accountable for a collaboration strategy is implemented for all stakeholders (operational, tactical and strategical)​ 

• Accountable to ensure that the area strategy and roadmap is aligned with Business Tech technology strategy and roadmap​

• Ensure assigned teams understand the overall direction, vision, delivery process and responsibilities for any given initiative​

• Lead, coach and develop members of the area, promoting best practice in Service Operation and continually benchmarking against industry standards

• Formal staff responsibility, including salary review, performance dialogues and support in individual development plans and competence needs.​ 

Qualifications

We believe you have 10+ years of experience in maintaining an API Platform & Event/Mesh platform in a multi-cloud setup, deep understanding of Cloud based API technology, cloud based Event technology and integration services (such as Azure, GCP, cloud PaaS and integration services)

• Extensive experience managing enterprise applications for employees, processes, and vendors.​ 

• Deep experience with vendor management, including demonstrating success in conducting RFPs and vendor service transitions.​ 

• Proven ability to create business cases and ensure support from C-level executives and business partners.​ 

• Drive and resolve in overcoming challenges and seeking new innovative solutions.​ 

• Excellent written and verbal communication skills with the ability to present complex information in a clear, concise manner to all audiences.​ 

• Have excellent interpersonal skills, a solid understanding of IT Operations & Development, IT Service Management and experience of process-and service-oriented delivery models.​ 

• Experience in planning application portfolio in various dimensions of requirements, technology, cost, value, rationalization.

• Experience in modern application architecture and digital thinking including domain driven design, APIs, microservices, and component level application design on cloud.

• Deep experience running 24/7 high-availability operations on a large scale

Functional Knowledge: Deep understanding of:​ 

• IT/Technology service operations ​ 

• Running and leading application/infrastructure teams and functions​ 

• Area specific skills & abilities and functional knowledge​ 

• Transformation management​ 

• DevOps and agile methodology​ 

• Strong communication skills in English (spoken and written)​ 

• ITIL – Advanced, Certification preferred​ 

Additional Information

Working with tech at H&M Group  
Shaping the future of fashion with people, data, a