Optimization Process Analyst

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us! 

Job Description:

About Crowe AI 

Everything we do is about making the future of human work more purposeful. We do this by leveraging state-of-the-art machine learning, modern architectures, and industry experts, to create AI-powered solutions that transform the way we do business. 

As a member of the AI Studio, you will seek to understand and solve business problems at their earliest stage, distinguishing Crowe in the market and driving the firm’s technology and innovation strategy. 

About the Team 

• We foster good science. You are given the time and resources to build your expertise in your area and beyond. 

• We learn together. You have plenty of options on the job market. We want to be one of the best. We have regular AI ethics and book club meetings, monthly lightning talks where team members teach each other, and weekly “10P” independent time for ongoing learning.  

• We truly value work-life balance. Our distributed team offers unlimited PTO and a flexible work-from-home policy. We actively discourage weekend and off-hours work (unless that’s your jam). 

About the Role 

The Optimization Process Analyst will leverage business analysis skills to optimize the business needs to analyze Gen AI solutions to solve business problems. The person in this role will be responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, and initial QA testing of appropriate Gen AI solutions, all with the end-user experience in the fore front. The Optimization Process Analyst removes roadblocks, consults, and communicates to internal clients on appropriate use of Gen AI solutions for their business need based on consulting with Technology delivery teams. Provides expertise to others on the application of systems analysis methods and proactively identifying roadblocks and working to mitigate the same. 

Responsibilities 

• Facilitate collaborative workshops with key stakeholders to document end-to-end current state processes, internal/external pain points, and desired outcomes for analysis. 

• Collaborate with cross-functional teams to draft the future state requirements with generative AI-driven automation. 

• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for AI and/or automation. 

• Draft functional and non-functional requirements at a level that can be client-validated and utilized by the technical project team; manage/maintain all requirements documentation. 

• Construct service blueprints to