Sr. Director, Head of Solution Engineering

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are looking for a passionate, authentic, and dynamic leader for Visa’s efforts to expand, innovate, and implement the solutions we deliver to merchants and their acquirers.  This is a global role, and is part of our Value-Add Services group. The ideal candidate is a motivated self-starter that can work independently in a fast paced, dynamic environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Visa Acceptance Platform’s products and solutions.

Job Scope

• Lead a team of professional services Solution Engineers that serve as the primary technical relationship liaison for Acceptance Solutions’ ISVs, PSPs, Financial Institutions, and merchants.

• Leverage payment domain expertise, technical acumen, and operational knowledge to provide high-value solutions that enhance our clients customers’ satification and enable them to accelerate their business growth.

• Understand clients’ needs and desired business outcomes in order to act to act as their technical champion within Visa, while remaining mindful of competing product development priorities and backlogs, in order to effectively manage client expectations and delivery timeline commitments. 

• Act as an organizational leader across multiple functional areas to structure and manage successful client engagements that utilize all areas of Visa expertise.

• Facilitate coordination with core product teams to prioritize product changes and feature enhancements, identifying both critical paths and risks. 

• Collaborate with clients to define unique customer value propositions and identify opportunities to facilitate proof-of-concept/prototype development opportunities.

• Manage broad client engagements, providing education and insight into the Visa Acceptance Platform Roadmap, participating actively in client governance (e.g. – QBRs), and providing trusted advice on all payment- and commerce-related decisions. 

• Support regional professional services leaders and Visa’s sales organization in business development efforts by providing business analysis, technical product expertise, and creation of high-level solutioning.

• Maintain a high level of expertise across Acceptance Solutions products and capabilities with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.

• Consult with client engineering teams on system design with an expert approach that is informed by payments standards and regulations (global and local) to ensure development efforts are aligned with their strategic objectives.

• Facilitate client demonstrations of key Product capabilities – either near or at General Availability – in coordination with Visa Product leaders.

• Collaborate with Sales on both deal structuring and a holistic definition of the Visa value proposition that addresses clients’ most challenging problems.

• Proactively notify clients of business-critical problems/issues, and own all efforts to affect timely resolution while managing clear communications across organizations.

• Stays abreast of evolving payment technologies, innovations and strategic partners that may accelerate speed-to-market, or enhance our existing products and solutions.

Qualities of a Successful Candidate:

• High energy level, performance-oriented and passionate about merchants, acquirers and technology in the digital commerce space 

• Ability to work constructively in a cross-functional, initiative-based structure – leading large teams where there is not a direct reporting line 

• Experience and comfort in engaging with both internal stakeholders and client executive teams

• Demonstrated strong project management with an ability to appropriately phase and prioritize key underlying capabilities and activities