eMarket Systems Coordinator

Job Summary/Basic Function:

This position performs the majority of tasks analyzing and evaluating user software and system needs. Handles standard maintenance activities and trouble shoots common service requests.

This position is not eligible for Visa Sponsorship.

Department Overview:

As part of University Financial Services (UFS), the Treasury and Real Estate department supports Boise State’s academic mission by:

• Managing daily cash operations, banking services, and investment portfolios
• Overseeing debt issuance and financing for campus projects
• Acquiring and leasing space in alignment with the campus master plan
• Providing business case analysis and financial advising to campus departments

This position is eligible for hybrid scheduling. UFS values professional development and encourages employees to take advantage of Boise State’s tuition waiver benefit, with flexibility to attend classes while working.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgement and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

• In charge of setting up eMarket sites for university organizations. Responsible for monitoring the eMarket email and responding to and completing requests in a timely manner. 
• Manage projects related to eMarket and other eCommerce platform enhancements, upgrades and optimizations. 
• Collaborate with the campus community to implement new features and functionalities related to eMarket and eCommerce. 
• Assist with integration of various software systems with the eMarket and eCommerce platform. 
• Liaise between multiple departments to address eCommerce compliance requirements. 
• Assist with audits for eCommerce compliance requirements.
• Responsible for Smartsheet form creation and maintenance for the department. 
• Student Financial Services customer support during peak seasons. 
• Support other Treasury and Student Financial Services initiatives as needed. 
• Run and monitor daily processes; develop strategies and methods for automated system improvements.
• Identifies test case criteria; reviews, analyzes and documents test results and recommends changes to achieve desired results. Review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements.
• Respond to end-user inquiries by providing support and assistance in the definition and resolution to problems. Be able to communicate with staff and team members to include them in the solution. Monitors adherence to protocols and user manual instructions; train users when new features are added.
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems.
• Perform other duties as assigned. 

Knowledge, Skills, Abilities:

• Ability to adapt to changing workplace technology.
• Highly organized, able to work effectively across organizational boundaries.
• Experience providing user level support for an automated processing system and web-based applications.

Minimum Qualifications:

Bachelor’s Degree or equivalent progressively responsible professional experience.

Preferred Qualifications:

• Experience with creating eCommerce stores, Transact Campus strongly preferred.
• Experience with creating and monitoring Smartsheets.
• Strong interpersonal and customer service skills.
• Experience creating and uploading journal entries.

Salary and Benefits:

Salary starting at $48,000 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays