Customer Competence Center Specialist (Intercompany)

<p><span id="cke_bm_465S"> </span></p> <p>Req ID 73950 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.</p> <p>  </p> <h2>Job Description</h2> <p><b><u>Main responsibilities:</u></b></p> <ul> <li>Central point of contact for Div B ZF intercompany customers in all commercial matters within the defined working patterns and response times;</li> <li>Written and verbal communication with customers and Head Quarter in DE and other interfaces with internal and external customer;</li> <li>Secure that global processes are being successfully implemented or executed locally;</li> <li>Process customer orders  actively and accurately as per customer requirements and ZF policies (orders confirmation, customers update)</li> <li>Handling of commercial complaints, process approved returns, credits and invoices;</li> <li>Build good relationships - proactively identify customer needs and opportunities to exceed customer expectations</li> <li>Notify customers about price changes, calculate transfer pricing according to the ZF-pricing model;</li> <li>Maintenance of customer master data (Address, Contacts, Prices, Payment/INCO terms etc.); in all business systems.</li> <li>Administrate and support in execution of contracts/agreements.</li> </ul> <p> </p> <p><b><u>Profile:</u></b></p> <ul> <li>Bachelor degree in economics, business administration or similar</li> <li>1-3 years’ experience working in customer service, sales support, sales administration</li> <li>Excellent organizational and time management under high time pressure, proactive attitude</li> <li>Good knowledge of MS-Office (especially Excel), ERP (SAP, Navision, BPCS), CRM;</li> <li>Good level of empathy &amp; negotiation skills</li> <li>Change management experiences</li> <li>Fluent English and Polish (German and other additional languages would be an asset)</li> </ul> <p> </p> <p><b><u>We offer:</u></b></p> <ul> <li>An employment contract in a stable, global company;</li> <li>Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;</li> <li>Hybrid system work and flexible working hours;</li> <li>Possibility of participation in private medical care (including dental care) and life insurance;</li> <li>Cafeteria system/Sport Card;</li> <li>Global Referral Program;</li> <li>Holiday benefit</li> <li>Very good working atmosphere; working in an international team, interesting projects and tasks;</li> </ul> <p> </p> <p>Be part of our ZF team as Customer Competence Center Specialist (Intercompany) and apply now!</p> <p>Contact</p> <p>Izabela Mazurkiewicz - Biçen</p> <p></p>