Senior Rep - CLP Dealer Support

General information

Career area Collections Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 21343 Posted Date 12-24-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments, managing inbox requests, communication with vendors and disposition accounts correctly. Representatives will be required to collaborate with other Ally departments, customers, and suppliers. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility.

The Work Itself

• Partner with our AE/UW/Dealer Management/Sales support teams to resolve repo-related inquires.
• Utilize Microsoft excel to format and complete daily reporting
• Meet internal goal metrics and be self-driven to exceed those goals
• Work closely with outside repossession companies, forwarders, and Skip Supplier
• Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.)
• Support various business and/or department level projects
• Ability to work in a high-volume environment while achieving accuracy requirements
• Collect information, coordinate activities with others, and resolve issues
• Respond promptly to suppliers and customer on various requests
• Effectively work on projects to determine risk verses benefit for potential process and/or procedure updates.
• Perform qualitative review of individual situations, identify trends, and make recommendations
• Communicates via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests
• Adherence to laptop security policies, and work from home polices as needed.
• Assist in partners