Principal Process Manager - ATM & Cash Operations (Work from Home)

Principal Process Manager - ATM & Cash Operations (Work from Home)

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. 
 

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. 

 

General Responsibilities: 

• Develop a subject matter expertise of processes connected to internal and external systems leveraged across the ATM & Cash environment

• Identify issue trends to mitigate potential risks and strengthen process stability

• Identify and implement process improvements driving issue resolution/risk mitigation activities 

• Lead and own oversight of smaller process improvement work and collaborating with teammates on larger initiatives 

• Collect data and information and using analytics and reporting to provide transparency to senior leadership and executives 

• Track and resolve process breakdowns 

• Influence well managed process changes to address process inefficiencies

• Understand customers’ needs of the process and driving process improvements 

• Develop and maintain formal process documentation including procedures and process flow diagrams 

• Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• Provide operational oversight and workflow coordination

• Act as an escalation point within the team

• May lead a team, support leadership and/or direct others on projects and initiatives

 

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

 

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 2 years of Project or Process Management Ex