Senior Manager, Shore Operations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Yacht I

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.

The Four Seasons Yacht I boasts 679 ft. in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio

Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

About the role

Supporting the Director of Shore Experience, the Senior Manager, Shore Operations will ensure that the embarkation and disembarkation process is handled in a seamless manner.

What you will do

The position will be tasked with the following:

Recruit, develop and manage a team of Yacht Service Specialists to support all pre sailing guests' needs, setting up our guests for their yacht vacation; including documentation needs, transportation, shore experiences, spa & dining reservations.  

• • Assist Learning and Development Manager in driving training for the Yacht Service Agents to be knowledgeable in all onboard areas and shoreside operations. 

  • Create and ensure adherence to policies and procedures related to guest turnaround logistics.  

  • Responsible for procedures around movement and care of guests from the airport to the Yacht and from Yacht to returning airport. 

  • Responsible for all other Four Seasons guest matters related to activities off the Yacht, including but not limited to passenger transportation.  

  • Support the shipboard hotel teams to ensure fast and effective turnaround of the hotel and transfer requests 

  • Responsible for evaluating and auditing all aspects of port operations, including port terminal check-in, luggage handling, transfers, airport meet and greet etc.  

  • Plan and implement detailed SOPS to deliver seamless, high-end port services. 

  • Assist with development of Four Seasons Beach and Marina days, 

What you bring

*Bachelor’s Degree required.  Preference for degrees in Tourism and Hospitality or a related field.

*10+ yea