Client Service Executive

Job Description

NielsenIQ Client Delivery is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. 

In this role you will execute against specific client support related activities, compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes. 

RESPONSIBILITIES: 

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets 
• Resolve client inquiries related to databases and other key aspects that impact client deliverables and liaise with internal teams as necessary 
• Provide training to clients on NielsenIQ tools and solutions 
• Analyze and interpret sales data + One NielsenIQ portfolio data 
• Deliver final reports and presentations (category overview as well as issue based) building a story and final recommendations 
• Lead client meetings and presentations over the phone and in person  
• Independently discusses analysis design to best answer client questions with business partner/client 
• Continue to broaden knowledge of client business issues and needs, NielsenIQ services and broader industry

QUALIFICATIONS: 

• Min 1-2 years experience (preferably in Market Research) 
• Native Romanian and strong Business English knowledge, both verbal and written
• High level of client service skills 
• Strong communication skills & visualization skills – interested in storytelling techniques
• Strong analytical mind and excellent numerical skills
• Strong organizational and interpersonal skills
• Understanding of growth and brand strategy 
• Knowledge with Microsoft Excel, PowerPoint  

Our benefits: 

• Work in an international, multicultural environment
• Private medical covarege
• Hybrid working module 
• Meal Tickets / monthly
• Easter and Christmas vouchers and vacation vouchers/tickets
• Internal recognition program
• Volunteer time off
• Ongoing career growth and skill development  
• Engaging and challenging work within our portfolio of global clients 

A contract that will be signed until the end of 2023 with the possibility of extension.

#LI-DAK

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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