Overview
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES
Surgery
Is cross-trained to understand scheduling protocols for GFS, TFS, MM, and OP BX Surgical suites comprised of 11 specialties and 29 operating rooms and a mobile Lithotripter.
Is cross-trained to understand scheduling protocols for all Northside Hospital surgical facilities pre assessment areas.
Determines staff availability and schedules surgical and pre assessment appointments.
Schedules surgical procedures and equipment for multiple surgical facilities. Ensures physician's request for equipment and instruments can be granted.Must possess ability to conflict check equipment, surgeon, or time history
Notifies materials management or appropriate staff member when scheduling procedures requiring special equipment or implants, and follows up to assure its availability.
Resolves all scheduling conflicts and works directly with other ancillary departments and all Northside Hospital surgical facilities to assure easy accessibility for both patient and physician.
Telephones surgeons’ offices daily to confirm surgical appointments.
Cross-references surgical procedure with pre assessment appointment. Telephones patients to schedule or confirm pre assessment appointment. Provides patient with information and instructions as appropriate to procedure or appointment.
Maintains log of operative records, laser usage, Lithotripsy patients and implant log for all Northside Hospital surgical facilities.
Ensures patient charge documents are available for each surgical procedure performed.
Responsible for the intraoperative billing process of surgical patients. This process includes the charging of surgical and anesthesia supplies, operating room and anesthesia time charges, and implanted devices.
Performs daily audits on patient charging to ensure accuracy and completeness of all records.
Works directly with internal auditor on a daily basis to resolve insurance audit issues.
Functions as ancillary scheduling department for anesthesia. Schedules all C‑Sections and Radiology, GI Unit, and Cardiology exams requiring anesthesia.
Acts as a Surgical coordinator to interface with the following areas:AdmissionsERPatient FloorsAll ancillary departments.
Acts as the direct surgical liaison for all office managers and physicians.
Works directly with medical staff office to assure physicians, contract personnel and NPP's have appropriate delineation of privileges.
Prepares, verifies, and distributes surgical and pre assessment schedules to appropriate areas.
Coordinates and verifies the scheduling of contract personnel and services.
Radiology
Answers 85-100 calls per day in a timely manner, utilizing appropriate customer service.
Efficiently utilizes computerized scheduling system.
Coordinates examination sequencing in cases where multiple examinations are required for an individual patient. Follows special instructions to ensure that preparations for one exam do not obscure results of other scheduled exams.
Applies specific criteria to ensure correct equipment and procedure rooms are scheduled.
Supplies patients with correct instructions and reviews instructions with patients. Is able to answer routine questions concerning nature or length of procedure. Discerns when questions require referral to technical/medical staff.
Telephones physician offices and obtains patient information necessary for proper scheduling of examination if necessary.
Prints radiology schedules as requested.
Completes appropriate paper work for biopsies and invasive breast procedures.
Accurately documents scheduling conflicts for supervisory override.
Attends required number of Staff and Departmental meetings to meet expectations. Catalogs information provided as scheduling changes and updates occur to ensure they are providing current information to callers.
If orders are emailed, ensures that orders for scheduled radiology procedures are available in the Image Freeway system. Makes sure orders match scheduled procedures and consults with physician office to resolve discrepancies. Obtains missing orders from physician office.
Obtains patient information necessary for proper scheduling of examination if necessary.
DATA ENTRY/RETRIEVAL
Enters Rad