Senior Manager, Product & Platform Innovation - Governance

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a Senior Manager, Product & Platform Innovation - Governance to join our rapidly growing team! In this role, you will oversee technical program management workflow and governance, software modernization, and communication via a team of resources. You will work closely with IT and Business Operations leads to ensure alignment of processes and visions. The principal purpose is to drive transformation, automation, consistent project management, and process efficiency for all platform and operational processes for consumer and business. This position will report to the Director, Product & Platform Innovation - Governance

As the Senior Manager, Product & Platform Innovation - Governance, your duties and responsibilities will include:

Strategic Planning and Execution

• Develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring and quality assurance for consumer & business
• Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs
• Drive successful execution of projects in alignment with the Strategic Growth Plan
• Leverage and standardize an agile methodology to drive the enablement and use the business KPIs to execute iterative constant improvement
• Formulate strategic plans to meet business needs and address industry trends and challenges
• Identify and prioritize key areas for process improvement, including operational efficiency, digital transformation, and innovation initiatives
• Collaborate with cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations
• Owns domain program management including plan creation and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings
• Support companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation
• Support business case development with cost/ benefit analysis for continuous funding and prioritization
• Use data and KPIs to drive the system platform to support and automate business functions in an iterative and agile implementation format

Implementing and Innovating Consumer and Business System Stacks

• Develop a scalable and robust cross-domain system stack that caters to consumer and business customers’ needs and business outcomes
• Define digital transformation and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences
• Create cohesive cross domain consumer and business operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences
• Unify Program Management delivery on existing Tier 2 & 3 platform support while executing on the implementation delivery of new technologies across Digital Engagement, Service Delivery, Dispatch & Field Tech Mobility
• Lead the domain to develop and drive TSA exit related strategies, and requirements
• Build and manage a team of resources that will enhance & support internal and external clients via a suite of projects and programs at Brightspeed
• Owns, manages, and communicates domain program management, financials, and KPIs for Product & Platform Innovation.  Collaborates with business partners to ensure:
• Develop business cases with cost/ benefit analysis for continuous funding and prioritization
• Solutions are properly architected, comply with acceptance criteria, meet security requirements and reviews, and align with project objectives
• Documentation is consistent, clear and properly retained
• Required level of training, repo