CSL: Clinical Complaints, Risk and Assurance

Clinical Standards Lead  – Clinical Complaints, Risk and Assurance
Salary: Competitive - Based on experience 
Location: Hybrid with regular travel as required
Division: Health Assessment Advisory Service
Reports to: NMC/Governance Lead

Are you passionate about driving clinical excellence, reducing risk, and shaping a culture of safety and transparency? Join us as a CSL – Clinical Complaints, Risk and Assurance and play a pivotal role in enhancing customer experience and ensuring compliance with Clinical Governance standards across the Health Assessment Advisory Service (HAAS).

In this hybrid role, you’ll lead initiatives that improve clinical outcomes, oversee complaint investigations, and implement data-driven strategies to mitigate risk. You’ll collaborate with cross-functional teams, including the Clinical Excellence and Complaints teams, and report directly to the NMC/Governance Lead. Your work will directly influence policy, regulatory compliance, and continuous improvement across the organisation.

What you’ll be doing:

Lead governance and assurance activities to meet DWP standards.
Analyse clinical incident data and drive improvement initiatives.
Conduct root cause analyses and support regulatory compliance.
Promote transparency, accountability, and proactive risk reduction.
Maintain approval to conduct assessments on behalf of the Secretary of State.

What we’re looking for:

Strong knowledge of Clinical Governance and risk management.
Proven leadership in audits, incident management, and quality improvement.
Strategic thinker with excellent communication and problem-solving skills.
Experience in healthcare governance, policy development, and change management (desirable).

Join us and help shape safer clinical practices and a better experience for every customer.