Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Carrollton

                    

Facility

Carroll Mercy Health Center

                     

Department

Carrollton Health Center-Cleveland Clinic Mercy Hospital

                      

Job Code

B15028

                     

Shift

Variable

                       

Schedule

6:30am-9:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care in Carrollton and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of North Canton is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021.     

    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.       

 

A caregiver in this position works varying shifts between 6:30AM – 9:00PM, including weekends and some holidays. 

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree  

• Ability to perform basic math sufficient to process insurance co-pays 

• Working knowledge of PC window applications 

 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology  

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills 

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: <