Manager, Operational Intelligence & Analytics

Manager, Operational Intelligence & Analytics – Santa Ana, Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Manager, Operational Intelligence & Analytics, in Digital Payments & Collections Operations.

Western Union powers your pursuit.

In this unique global role, you will be part of our cross-functional team in which you will be responsible for oversight and management of operational intelligence, insights & analytics function supporting our global money transfer operations for digital payment infrastructure, digital bank operations, digital & retail debt collections, among others. The position will provide key data insights to our global operations functions on big data analysis, operational performance & reporting which are critical for business decision making and global optimization initiatives. The position will work closely with cross-functional global and regional teams in dynamic working environments, aiming to deliver best-in-class solutions to our customers, agents and business partners.

Role Responsibilities

• Leading our operational intelligence, analytics & reporting function supporting various global operations functions.
• Supports operational readiness for digital payments operations, digital banking, digital & retail debt collections, among others.
• Ensure timely, accurate & complete reporting of operations performance, Leads Monthly/Quarterly Business Reviews
• Responsible for developing, implementing, and maintaining existing & new operational processes within scope of responsibility.
• Drives Continuous Improvement, Automation, Automation, process Optimization initiatives.
• Attract, develop and retain key talent to our global operations. 

Role Requirements

• 3+ years of financial industry experience, including any of the following: e-commerce, Payment Gateways, Acquirers, Processors and/or Associations.
• 3+ years of management experience
• Bachelors in technology, Mathematics, Engineering or Finance fields, MBA is preferred.
• Proven experience in successfully leading and managing high performing teams.
• Proficient in the use of statistical and data Analysis tools like: Microsoft products (Advanced Excel, SQL, Power BI), JIRA, Scrum, Phyton, R-Studio, Power Automate, Pointillist, Snowflake, Big Data, Machine Learning.
• Process Automation/Blue Prism and Agile experience is highly desired.
• Desired with some previous experience on VISA/Master Card dispute resolution process.
• Lean, Green Belt highly desired.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• Paid time off including extended maternity leave.
• In house company doctor services
• Continuing Education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible Working Schedules if applicable
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling Program
• Price Smart membership
• Pan American Medical and