Medical Billing Associate

WHO WE ARE 
Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state.
At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives. 
Join a mission-driven team where your skills make a real difference. Under the general direction of the Director of Revenue Cycle Management, the Medical Billing Associate helps keep Planned Parenthood Association of Utah (PPAU) running smoothly by ensuring that the billing department operates efficiently and effectively. In this role, you’ll process third-party insurance claims, support accounts receivable management, and help strengthen the financial foundation that allows us to provide high-quality, compassionate care to our patients.
If you’re detail-oriented, enjoy problem-solving, and want to use your expertise to support a healthcare organization that makes an impact in the community every day, this is the opportunity for you.

Essential Job Functions:

• Responsible for preparation of PPAU’s third party billings, including Medicaid, private insurance, and other payers.
• Ensure accurate and timely preparation and submission of billing information and posting payments received.
• Monitor unpaid claims and follow-up or re-bill as needed to ensure timely payment.
• Possess a strong working knowledge of CPT and ICD-10 coding.
• Records EOB payment balances to deposits daily and balances payments with account balances.
• Works and sends out Responsible Collections statements bi-weekly. As accounts age, takes appropriate action, such as: sending statements, adjusting balances from system, changing balance owed to bad debt, processing patient refunds as needed, etc.
• Promptly responds to clients billing inquiries and resolves client questions and concerns.
• Negotiates payment schedules and other options with clients to reduce overdue accounts.
• Asks questions and works with clinical staff to be part of a more effective team.
• Incorporates client satisfaction into all aspects of billing activities.
• Participates with the Director of Revenue Cycle Management and finance team on analyzing Revenue Cycle data and recommends changes to improve workflow efficiencies.
• Maintain confidentiality according to HIPAA and to PPAU policy.

What We're Looking For:

• High School diploma or equivalent.
• 1+ years accounting experience and/or education.
• Spanish speaking ability strongly desired but not required.
• Experience with Electronic Health Record systems and Clearinghouse billing preferred.
• Experience with NextGen or Epic preferred but not required.

At PPAU, every role contributes to something bigger: expanding access to essential healthcare and empowering individuals to make informed choices about their lives. As a Medical Billing Associate, you won’t just be working with numbers—you’ll be part of a team that ensures our patients can continue receiving the care they need. If you’re ready to bring your skills to a place where your work truly matters, we invite you to apply and join us in advancing health, rights, and justice for all.
WHY WORK AT PPAU?
In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible. Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.  Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.     Our Commitment to Inclusion, Diversity, Equity, and Access: PPAU believes sexual health is essential to every person’s overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholehearted