Housekeeping Manager

Description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. 

AutoCamp is seeking a Housekeeping Manager to establish high standards of cleanliness and tidiness in Autocamp’s Guest accommodations and club house, ensuring that expectations are met or exceeded. Ongoing inspections of guest accommodations and common areas will be conducted as well as guiding housekeepers on best practices to deliver exceptional guest service.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•       Lead by example: provide high-quality service and uncompromising hospitality towards all customers and associates.
•       Manage a multi-cultural team and lead in a manner that embraces diversity.
•       Ensure Autocamp standards, operating procedures and policies are in place and followed.
•       Routinely inspect accommodations and common areas to ensure property exhibits Autocamp’s high standards of cleanliness and orderliness. Examines carpets, flooring, drapes and furniture for stains, damage or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness.  Maintain records of inspection results.
•       Maintain inventory of supplies and equipment, and distribute to housekeepers and other department associates, as needed.
•       Place orders for room supplies, and furniture renovation or replacements.
•       Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies and equipment.
•       Review status of assignments assist and guide associates with follow through when needed.
•       Notify housekeepers when an inspection reveals sub-standard results, support housekeepers through training to help them meet expectations.
•       Partner with other departments and management to ensure the best possible experience for each guest, in accordance to Autocamp’s standards        and guidelines.
•       Develop and implement plans that continually improve upon guest satisfaction and associate performance. Respond and follow up on assigned          customer care issues.
•       Attend to guest requests and complaints, resolve issues and partner with other departments to ensure an excellent guest experience.
•       Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
•       Report any unusual occurrences immediately to the General Manager. Complete and submit compliance related reports and forms as needed.
•       Communicate in a timely manner with other department managers regarding issues that require their attention.
•       Know the facilities and hours of operation of the property.
•       Ensures that lost and found items are always properly recorded and checked into designated holding area.
•       Comply with guest accommodation entry code control policies.
•       Perform housekeeping duties, as needed
•       Responsible for leading Housekeeping Associates and supporting the General Manager in the oversight of the property.
•       Performs any other duties as requested by General Manager.

DESIRED SKILLS AND EXPERIENCE

•   A working knowledge of best practices in housekeeping.  
• Must have an understanding of how to use cleaning equipment and products properly.  
• Knowledge of proper cleaning product handling and safety procedures.  
• Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team. 
• Excellent and effective leadership skills that guide Team Members in successfully  carrying out various duties Team Members including housekeeping and safety practices. 
• Able to understand safe work practices, and communicate these effectively to Team  Members and management.
• Ability to solve practical problems and know how to navigate ambiguous situations  where standards have not been established. 
• Strong management and relational skills. 
• Thoroughness and Attention to Detail.
• Excellent and Attentive Customer Service.
• Must be a MacGyver, and able to find solutions when issues arise.  

EDUCATIONAL REQUIREMENTS AND PREFERE