Sales Support Senior Manager

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

Sales Support Senior Manager

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we're seeking: 

As a member of the Consumer Sales Operations Organization, and reporting to the Sr. Director – Sales Operations & Strategy, you will play a key role in managing Frontier’s Consumer Sales incentive compensation program. This role sits at the intersection of business strategy, sales execution, and operational excellence.

This role is a unique opportunity for a hands-on, analytical professional who will drive several aspects of sales compensation planning, execution, and analytics. The role requires advanced quantitative skills, expertise in incentive compensation processes, and strong collaboration skills to partner effectively with key stakeholders, including Finance, HR, and Sales Leadership. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX.

What we need in you: 

You are an accomplished sales operations professional who thrives in a dynamic environment and enjoys leveraging your expertise to build sustainable processes, structure, and strategy to drive incentive compensation excellence. You bring a strong foundation in incentive compensation, with a keen eye for data accuracy, analytics, and process optimization. Known for your business acumen, you are confident in managing multiple complex projects and building effective partnerships across teams. Your experience with incentive compensation enables you to design and refine processes that align sales team behavior with business goals and motivate performance, driving the company’s mission of “Building Gigabit America."

What you'll do:

• Quota Setting & Compensation Design: Lead the quota-setting process in collaboration with Finance and Sales Leadership, aligning with business strategy to drive targeted sales outcomes. Analyze and synthesize organizational structure and strategy to establish forward-looking compensation plans
• Compensation Plan Performance & Strategy: Evaluate the effectiveness of existing incentive structures, suggest adjustments to optimize outcomes, and support leadership in achieving business goals. Propose plan adjustments as needed to adapt to market changes or sales objectives
• Incentive Plan Execution & Process Improvement: Own and optimize processes related to territory management, quota setting, performance management, and handling complex compensation scenarios to ensure plans drive the right behaviors
• Documentation & Training: Document and standardize internal compensation processes (e.g., onboarding/offboarding, commission approval) and develop materials, in partnership with the Training Team, to educate sales teams on compensation plans
• Xactly System Management: Serve as the primary liaison for the Xactly Incentive Compensation system, overseeing all system configurations, updates, and automation initiatives in partnership with IT and Corporate Accounting to streamline workflows and enhance data integrity
• Stakeholder Collaboration & Communication: Work closely with HR, Finance, Legal, IT, and Sales Leadership to align on compensation processes and ensure seamless implementation of incentive programs. Draft and distribute compensation-related communications to ensure understanding and alignment
• Analytics & Insights: Provide analytical support, assessing historical sales performance data and pipeline metrics to drive compensation insights and recommendations for plan improvement. Summarize findings and deliver strategic recommendations to senior leadership
• Policy Development: Devise, document, and communicate policies on quota and credit allocation, especially in complex sales situations, ensuring transparency and alignment with compensation strategy
• Continuous Monitoring & Reporting: Track and report on compensation program performance, identify trends, and monitor project milestones to ensure objectives are met. Address and report variances, potential risks, and progress to leadership in a timel