Medical Records Reviewer II/LPN

The range for this role is $25.00 to $34.13/hr

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite minimum 4 times per week in Melbourne, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Medical Records Reviewer II utilizes clinical expertise for the assessment and evaluation of medical records against proprietary program guidelines and approved evidence-based clinical criteria in conjunction with critical thinking and decision-making skills to conclude sharing determinations based on medical appropriateness of care while maintaining production goals and QA standards. This position will require the ability to work independently, in teams, and in multiple IT systems.

Essential Job Duties & Responsibilities

• Works with leadership, clinical staff, key internal departments, and external customers to ensure optimum clinical outcomes for members
• Organizes, reviews, and interprets members’ medical records and compares them against proprietary program guidelines, CMS and FDA approved policies, and evidenced-based clinical criteria as appropriate to determine eligibility for bill sharing and advocacy for additional programs and interventions; determines if the medical record documentation supports the eligibility of requested and/or billed services
• Completes medical review casework as assigned and meets SLAs
• Abstracts review-related data/information accurately and timely in appropriate IT systems.  
• Provides accurate and timely submission of all administrative and review-related documents to appropriate parties
• Provides appropriate consultation and referral to intra- and interdepartmental resources to ensure members receive optimum services offered by organization
• Makes case presentations to medical leadership for assistance in making sharing determinations
• Manages assigned clinical caseload meeting SLAs 
• Delivers accurate and clear verbal and written communication to internal and external customers while complying with organizational HIPAA requirements
• Maintains accurate and timely records of all communications and interventions
• Performs ongoing process improvement for efficiencies and effectiveness
• Performs administrative and clinical processes to ensure team and departmental goals are met
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Expert knowledge of Medi-Share program guidelines and processes
• Strong organizational, prioritization, critical-thinking, and decision-making skills 
• Ability to be objective, impartial, and able to adapt to change
• Advanced Excel skills; intermediate Microsoft office skills (Outlook, Teams, Word)
• Advanced knowledge of Salesforce, CSI/Eldorado use and documentation
• Excellent computer skills – ability to access, research and use multiple software programs simultaneously for extended periods of time and keyboard skills of at least 35 words per minute
• Excellent research skills to using IT systems, internet, and phone
• Accurate data collection, documentation, and analysis - provide effective and efficient collection and distribution of research data without the need for supervision; able to correlate research findings with solutions
• Excellent ability to communicate effectively in written, oral, telephonic, and digital formats that build collaboration and facilitate positive outcomes
• Ability to work independently and effectively with a team regularly; performs assigned special projects with minimal assistance
• Ability to comply with HIPAA, PHI, and all call compliance rules and regulations
• Excellent a