Engagement Director (German language skills required)

Summary

Engagement Director (DACH)

The Engagement Director (ED) has a division of labor within the full portfolio. For GWCP programs, the Engagement Director will support the Principal on the largest Guidewire engagements, leading and managing the program, ensuring successful execution, alignment with company objectives, and coordination across teams. This includes overseeing project timelines, deliverables, and stakeholder communication to drive project success. For our most important self-managed customers, the Engagement Director will continue to act as their trusted advisor and provide strategic direction and executive delivery oversight. They will own and develop long-term client relationships on behalf of Guidewire, cultivating business with clients to achieve revenue growth, profitability, and customer satisfaction. The ED ensures that all project/program interdependencies are efficiently managed and that internal teams and external partners work cohesively toward common goals.

Job Description

Responsibilities

• Customer Success and Program Management

• Sales Support and Opportunity Management

• Account and Resource Management

• Internal Advocacy and Collaboration

Customer Success and Program Management

● Accountable with the Principal for the success of assigned GWCP project(s). Serve as the primary liaison with their counterpart on the customer side for assigned customers, owning the overall relationship and ensuring that Guidewire’s services align with their long-term strategic objectives.

● Develop and execute engagement strategies that drive customer success and satisfaction across all Guidewire implementations.

Sales Support and Opportunity Management

● Engages as client lead for one or a maximum of two GWCP clients at any given time, leading

primarily Guidewire-owned projects, including strategic engagements and implementation

programs.

● Lead all projects to success on time, on value to scope and budget, while meeting quality

standards.

● Take full responsibility for the financial performance of customer engagements, including

budgeting, forecasting, and profitability analysis.

● Monitor financial metrics and implement strategies to achieve or improve projected engagement

Profitability.

Account and Resource Management

● Establish and lead governance frameworks for customer engagements.

● Proactively identify, assess, and mitigate risks at project and strategic levels.

● Collaborate with practice leadership to develop resource plans aligning customer needs and

Guidewire's strategic objectives.

● Work closely with internal teams, such as Product Development, Professional Services, and

Support, to ensure cohesive service delivery.

● Advocate for customer needs and contribute to continuous improvement initiatives.

● Build and nurture trusted relationships with C-level executives and key stakeholders within

customer organizations.

Internal Advocacy and Collaboration

●  Facilitate strategic discussions to support business growth, value realization, and innovation

opportunities.

● Collaborate with Sales and Business Development teams to drive Value Roadmap engagements

during sales cycles and then translate those engagements into compelling services proposals.

● Oversee the estimation process to develop those proposals and Statements of Work (SOWs) or Change Orders.

● Define and manage project management accountability for using regular status reporting: work management, budget management, risks/issues management, etc.

● Develop strong working relationships with our Principal, sales team, customers, and partners to become their trusted advisors.

● Establish and lead governance frameworks for customer engagements (EMEA Regions)

● Proactively identify, assess, and mitigate risks at project and strategic levels.

● Proactively identify opportunities to reduce or eliminate administrative activities within the

Program/Project Management practice

● Act as an escalation point for customers and project team members.

● Reviews, approves, a