Merchant Region Executive

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
 

The Merchant Region Executive (MRE) leads a team of field-based Market Managers and Merchant Consultants. MREs primary role is to drive responsible growth through the execution of merchant acquisition and deepening strategies to deliver payment processing solutions to Business Banking and Small Business clients that meet their business priorities. They partner with leadership across the Consumer and Business Banking organization to deliver the company by developing and executing integrated region-wide customer-driven strategies that drive exceptional client care, deeper client relationships, and operational excellence. They will work closely with cross functional and internal resources to deliver the voice of the client to the development of broader solution, marketing and sales strategies. MREs develop a team of high performing Market Managers, Merchant Specialists, and Merchant Consultants, hiring the right talent and ensuring they have the resources, skills, training and support to meet business objectives. They create and maintain an environment of accountability and continuous improvement. MREs lead with knowledge of the industry, client needs and Bank of America merchant solutions to provide coaching, vision and leadership to their teams.

Responsibilities:

• Lead a team of Market Managers, Merchant Specialists, and Merchant Consultants (~150 FTE)
• Expertise required in merchant pricing, software, gateways, and security, as well as expert industry knowledge in Healthcare, Retail, Restaurant, Business-to-Business, and ISVs
• Minimum 2 weeks of travel each month (approximately 10 Business Days per month)
• Drive accountability with leaders to ensure balanced performance is achieved, including assigned sales and revenue goals, operational excellence, risk management, and client experience standards
• Ensure partnership and growth strategies are implemented across the region to build relationships and cultivate new business and strategic alliances across Business Banking and Consumer client segments in order to promote Bank of America’s suite of merchant solutions
• Act as a champion for clients by connecting expertise across the company to help them achieve their goals
• Recruit, develop and cultivate a diverse group of leaders and consultants within the region

Leadership Competencies:

• Organizationally savvy, proven leadership in coordination efforts across multi-business unit stakeholders
• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus, and resolving conflicts in a large, distributed organization
• Strong communication skills at the executive level, able to simplify and concisely communicate complex information
• Strong data & business-centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes
• A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; acts in a transparent and consistent manner while always taking into account what is best for the organization.

Required Qualifications:

• 3-5+ years of direct leadership experience or comparable at a region or