Dual Rate Food & Beverage Cashier, Gordon Ramsay (Full Time; Sunrise)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                             Dual Rate Food & Beverage Cashier

DEPARTMENT:                                 Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon                                                                       Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Starbucks Cherokee Tower

GRADE/FLSA STATUS:                   H815-Non-Exempt             

BADGE TYPE/COLOR:                    Key - Blue                                             

REPORTS TO:                                    Food Service Supervisor 

SUPERVISES:                                     F&B Host, Service Person, Dining Attendant, F&B Cashier, Pool Server, Pool Cabana Host

JOB SUMMARY:

Ensure guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—F&B CASHIER:

• Greet guests; seat them in the restaurant according to the rotation schedule
• Operate a cash register and properly settle checks
• Tabulate bills using calculators, cash registers, or optical price scanners
• Responsible for the proper settlement of all guest checks 
• Receive payment by cash, credit cards, comps, or automatic debits
• Issue receipts, refunds, credits, or change due to guests
• Record tips from credit cards, automatic debits, and comp guests
• Keep the work area neat and clean
• Assist guests by providing information and resolving their complaints
• Balance the register at the end of the shift
• Build relationships with guests
• Demonstrate superior guest service skills by displaying outlined service behaviors
• Ensure service recovery activities
• Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next 
• Build relationships by greeting guests with a warm, friendly verbal greeting
• Maintain clean and orderly checkout areas and complete other general cleaning duties
• Assist in clearing, cleaning, and resetting tables
• Provide a warm farewell and thank the guest for visiting
• Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions
• Adhere to regulatory, departmental, and company policies/procedures  in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

EDR Cashier:

• Able to work behind the serving line as a cook, as needed
• Control food production to include:  proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed

Room Service Cashier:

• Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms 
• Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal 
• Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and  processing all orders using the computer system
• Assure timely delivery of comp requests from VIP Services and other casino departments
• Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records
• Verify guest room numbers and estimated time of arrival for delivery of amenities 
• Dispatch and track service person availability for orders and assign deliveries, as well as tray pick
• Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service
• Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage products served meet the established s