PRN Automation Pharmacy Technician 4 (XR2) - On Call

PRN (On Call) Automation Pharmacy Technician 4 (XR2) Springfield MO (CoxHealth)

What You Can Expect

• Career growth: Join a team that values promoting its members. Begin as a PRN Automation Pharmacy Technician, open up opportunity as full timer, and advance into roles such as Professional Service Consultant, Implementation Consultant, Pharmacy Ops Trainer, Solution Advisor, Customer Success Manager, and beyond.
• Opportunities are limitless at Omnicell for people who are driven and motivated about all aspects of healthcare.
• Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship opportunities and utilize comprehensive learning initiatives tailored to improve your interpersonal skills.
• Join us in this dynamic position and contribute to top-notch pharmacy services.

Day in the Life  

As a PRN Automation Pharmacy Technician 4, you’ll play a critical role in supporting Omnicell’s XR2 system, a groundbreaking technology that enables a more fully automated approach to medication inventory management, helping the pharmacy to focus on patient care. Your role includes:

• Equipment management, maintenance, and troubleshooting.
• Managing optimal medication inventory levels.
• Diligently reviewing and updating documentation.
• Effective customer communication for building strong relationships.

Responsibilities

• Operate Omnicell automation at customers’ sites according to Omnicell SOPs and best practices.
• Perform return and restocking duties to optimize the customer’s use of automation.
• Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing.
• Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC). 
• Perform daily and periodic cleaning of the equipment according to recommended best practices.
  Inspect robot cell daily for issues, wear, and functionality.
• Monitor system trends and report concerns. Resolve common system issues.
• Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.
• Responsible for basic troubleshooting and maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk.
• Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification and resolution.
• Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism, and responsiveness, by acting as liaison between Omnicell and customer to assist with customer concerns.
• Conduct training and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies.
• Maintain fiscal responsibility for work-related expenses, complete expense reports, adhere to corporate card procedures, per Omnicell travel policies. Comply with reasonable procedures, policies and guidelines established by the Customer facility.
• Maintain national certification and all state required credentialing. Act as a resource or SME, for Omnicell team members and customers, providing training and/or assistance either on site or remotely to ensure optimal workflow.

Specialized Knowledge / Skills

• Good organizational skills in a fast-paced environment
• Demonstrate great customer service skills.
• Strong communication and problem-solving skills.
• Ability to work with mechanical equipment.
• Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint.