Assistant Operations Manager

As an Assistant Operations Manager, you’ll be at the forefront of our Fulfillment Center, leading teams and driving operational excellence. Reporting to the Operations Manager, you will play a key role in developing team leads and front-line employees, ensuring Key Performance Indicators (KPIs) are consistently met, and fostering a high-performance, safety-first culture. You'll be essential as you oversee daily operations, implement process improvements, and deliver outstanding customer and employee experiences.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on.  At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Responsibilities and Duties

Operational Execution & Performance

• Drive daily operations to meet or exceed KPIs, including volume, on-time shipments, quality, and productivity targets
• Ensure Service Level Agreements (SLAs) are consistently achieved through effective planning and execution
• Monitor workflow, identify gaps, and take proactive action to maintain operational efficiency

• Lead, coach, and develop Team Leads and front-line employees, building a strong leadership pipeline
• Foster a positive, feedback-driven culture focused on accountability, collaboration, and continuous learning
• Support recruiting, interviewing, and onboarding efforts to build and retain high-performing teams

• Champion a safety-first culture by enforcing company policies and promoting safe work practices
• Ensure compliance with all safety standards and regulatory requirements
• Proactively identify and mitigate workplace risks

• Drive initiatives that improve safety, quality, cost, and delivery performance
• Implement and standardize processes across shifts to increase efficiency and consistency
• Partner cross-functionally with teams such as Inventory Control, HR, and Engineering to solve problems and enhance operations

• Consistently meeting or exceeding KPIs across safety, quality, and delivery
• Building a strong, engaged team with clear development progression
• Identifying and implementing measurable process improvements within the first 6–12 months

• 3+ years of experience in Distribution Center leadership or operations management
• Proven ability to lead and develop front-line teams in a fast-paced environment
• Data-driven mindset with experience using metrics to drive performance improvements
• Experience with Warehouse Management Systems (WMS) and quality initiatives
• Strong communication, problem-solving, and decision-making skills
• Proficiency in Google Workspace or Microsoft Office tools
• Flexibility to support multiple shifts, including evenings, weekends, and peak periods

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees
• Company HSA contribution
• 120 hours of Paid Time Off (PTO) and 40 hours of Paid Sick Time, plus Company Holidays
• 401(k) with company contribution and match
• Employee discount on our catalog of Europea