VP Customer Success

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About this role

The VP of Customer Success is a critical role within the Rokt Customer Success Team. This individual will be responsible for contributing to the growth and successful execution of the account management team with key clients on the Rokt platform.

The right candidate will have experience in cultivating relationships with the key executive decision-makers and influencers that have resulted in the delivery of sustainable short to long-term revenue growth through expanding existing relationships and creating new ones throughout these organizations.

We are looking for strategic and creative contributors who understand that a customer-centric approach is key in growing successful relationships. The VP of Customer Success will contribute to the company's accelerated growth by managing and growing key client relationships through platform and product expertise, data-informed measurement and growth strategies, and a solutions-driven approach. The right candidate will understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service.

This role will manage a team to drive best practice account management to all clients. They will also combine their management experience with the Rokt Values to become an effective leader within the Rokt organization. The ideal candidate has a digital marketing mentality to map and understand an account and what drives value for the client. The individual should be an execution-focused team player that displays maturity, commands trust and inspires confidence; with excellent people and technical skills and the ability to thrive in a dynamic, competitive environment where multi-tasking is the norm. This leader will have experience successfully scaling and leading an account team across multiple territories and segments within the digital space, while working strategically with Product, Operations, and Marketing to accelerate growth. This person will also bring with them experience of working with top brands and strong relationships within various industries and will be able to offer our customers vertical expertise and consultation to help them grow their partnership with Rokt.

This role will report to the SVP, Customer Success.

Responsibilities

• Own and execute the strategy as a team leader on Rokt’s Customer Success team, including revenue delivery and growth goals globally.
• Define go-to-market strategy for the teams they lead and drive initiatives forward internally to execute on that strategy including monthly and quarterly revenue forecasting and account plans
• Drives forward initiatives that support Rokt OKRs for the Customer Success team
• Proactively manages risk in the teams you manage and looks across the Customer team to identify risks within accounts, teams, and people
• Manage multi-level teams and build high-performing teams through coaching and driving further management capability in their team members
• Able to step in to manage any client/team/vertical/region with ease and establish best practices, resourcing needs, account needs, etc.
• Will serve as an external Rokt advocate in market that can both create, then execute their go-to-market vision.
• Develop deep and sticky level of relationships with all VP and C-level stakeholders
• Active role in assisting with target lists, Tier 1 pitches, and increasing penetration into the vertic