Sr. Teller

Division:              Retail Banking

Department:        Various – Branch Network

Reports to:          Branch Manager

Status:                 Non-Exempt

Grade:                  5 

Salary Range:      $20.00 - $27.13

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location:            Cranston, RI

 

 

Purpose/Objective:

 

The Sr. Tellers serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements. Takes personal initiative and can independently make sound business decisions. Mentor and coach to colleagues in areas of performance, product knowledge, and customer experience process.

 

Key Accountabilities:

 

Customer Relationship Management

· Provide an outstanding customer experience at all points of contact.

· Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.

· Assist customers with digital banking services and recommend convenient banking options.

· Participate in branch initiatives and community involvement to develop new business.

Sales & Referral Goals

· Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.

· Meet or exceed individual teller incentive goals and contribute to overall branch goals.

· Actively participate in all branch initiatives.

Transaction Processing & Operations

· Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.

· Maintain and balance a cash drawer daily within guidelines.

· Handle cash in an organized, timely, and accurate manner.

· Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

· Provide backup support to teller supervisor tasks as needed.

Branch Operations & Compliance

· Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.

· Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.

· Act as a deterrent to robbery and fraud by adhering to procedures.

 

 

Education:

 

· High school diploma or equivalent required.

 

Experience:

 

· Cash handling experience required.

· Prior customer service experience required.

· Strong customer service and communication skills.

· Good listening, judgment, and decision-making abilities.

· Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).

· Prompt and reliable attendance.

· Available to work Saturday hours and travel to nearby offices as required.

· Notary or other licensing as required.

 

Skills & Knowledge:

 

· Strong interpersonal skills.

· Enthusiastic, goal-oriented, and customer-focused.

· Willingness to mentor and coach branch colleagues as needed.

· Ability to be flexible in a fast-paced environment.

 

Behavioral Expectations

· Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.